Arezou Khademi Email & Phone Number

Richmond Hill, Ontario, Canada

- Implemented initiatives to enhance overall customer satisfaction, leading to positive feedback and improved survey results.- Streamlined front-end operations, resulting in smoother processes and increased customer satisfaction.- Successfully trained associates, boosting productivity and precision in scanning, discounts, and EAS system usage.- Managed transactions with a focus on error reduction and compliance, ensuring consistency with company guidelines.- Implemented strategies to increase associates' productivity, improving scanning processes and transaction accuracy.

Toronto, Ontario, Canada

- Provided consistently outstanding customer service, earning positive feedback and recognition from both customers and management.- Resolved customer issues with empathy and accountability, achieving high levels of customer satisfaction and successful problem resolution.- Managed transactions with precision, minimizing errors, and ensuring compliance with company policies.- Proactively engaged with customers, fostering increased loyalty and repeat business.- Collaborated effectively with team members to create a positive and seamless customer experience.

Ontario, Canada

- Implemented efficient methods for bank and ledger reconciliations using QuickBooks, enhancing accuracy and saving time.- Streamlined month-end closing procedures in Excel and QuickBooks, ensuring timely reporting completion and accurate financial statements.- Optimized financial operations through the introduction of accurate data entry procedures using QuickBooks and Excel.- Efficiently tracked invoices and payments in QuickBooks, optimizing cash flow and reducing outstanding balances.- Prepared precise financial reports using Excel, contributing to timely month-end activities and accurate financial reporting.

Tehran Province, Iran

- Contributed significantly to the improvement of branch performance, surpassing sales targets and elevating customer satisfaction at Caspian Financial Institution.- Led and developed a high-performing team, fostering a positive work environment and contributing to increased productivity within the banking sector.- Implemented streamlined operational processes, successfully reducing processing times and enhancing overall branch efficiency in the financial industry.- Executed effective client engagement strategies, resulting in heightened customer retention rates and increased overall satisfaction within the banking sector.- Achieved consistent increases in product sales, surpassing monthly and quarterly targets at Caspian Financial Institution.

Tehran Province, Iran

- Ensured accurate transaction processing, minimizing errors and upholding compliance standards - Provided top-notch customer service, earning positive feedback for creating an efficient and welcoming banking experience.- Efficiently managed cash transactions, enhancing security and reducing discrepancies.- Successfully promoted additional banking products, contributing to increased cross-selling success.- Demonstrated effective problem-solving skills, addressing customer inquiries promptly and satisfactorily.

Ontario College Diploma, Business - Finance

Master'S Degree, Finance And Financial Management Services

Bachelor'S Degree, Accounting