Ariff Farhan

Ariff Farhan Email and Phone Number

Junior Associate, Operations (Customer Relation Team, Shopee Malaysia) @ Shopee
singapore, singapore
Ariff Farhan's Location
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Malaysia
Ariff Farhan's Contact Details

Ariff Farhan work email

Ariff Farhan personal email

n/a
About Ariff Farhan

My name is Ariff Farhan, and I'm delighted to have the opportunity to introduce myself to you. With a solid background in customer service spanning over two years, I bring a wealth of experience and dedication to any team I join.One of my greatest strengths lies in my ability to maintain a positive attitude and uphold exceptional interpersonal skills, even in high-pressure situations. I thrive in environments where quick thinking and adaptability are crucial, and my past experiences have honed my ability to remain calm and composed under stress.Beyond my professional endeavors, I am also an avid sports enthusiast. Engaging in sports not only keeps me physically fit but also teaches me valuable lessons in teamwork, discipline, and perseverance—qualities that I consistently bring into my work environment.Moreover, I take great pride in my ability to foster strong relationships, both with customers and colleagues alike. I firmly believe that effective communication and mutual respect are the cornerstones of any successful team, and I am committed to building and maintaining these connections to drive collective success.In summary, my name is Ariff Farhan, and I am eager to leverage my customer service experience, positive attitude, and team-oriented approach to contribute meaningfully to any endeavor I undertake. Thank you for considering my introduction, and I look forward to the opportunity to collaborate with you.

Ariff Farhan's Current Company Details
Shopee

Shopee

View
Junior Associate, Operations (Customer Relation Team, Shopee Malaysia)
singapore, singapore
Website:
shopee.sg
Employees:
16921
Ariff Farhan Work Experience Details
  • Shopee
    Junior Associate, Operations (Customer Relation Team)
    Shopee Sep 2024 - Present
    Federal Territory Of Kuala Lumpur, Malaysia
    - Reviewed and assessed brand intellectual property (IP) for infringement, including verifying user copyright, trademark, and industrial design documents; rejected submissions with insufficient or incomplete documentation.- Managed KPDNHEP (government escalation) cases, making strategic decisions to prevent higher-level escalations.- Proactively contacted complainants to discuss and resolve issues, minimizing case prolongation.- Collaborated with KPDNHEP officers to achieve mutually beneficial outcomes.- Coordinated across multiple teams without boundaries to ensure seamless case handling and resolution.- Managed Tribunal Consumer Claim cases, preparing detailed chronologies and comprehensive documentation for court proceedings.- Conducted thorough investigations to compile and file complete claim documents for legal defense.- Represented Shopee in court hearings across Malaysia, serving as the primary spokesperson and legal representative.- Defended Shopee with in-depth knowledge and strategic decision-making to achieve favorable outcomes in Tribunal courts.
  • Transcosmos Malaysia
    Subject Matter Expertise (Sme)
    Transcosmos Malaysia May 2024 - Aug 2024
    Federal Territory Of Kuala Lumpur, Malaysia
    - Supervising and guiding customer service representatives in handling calls, chat, resolving issues and ensuring adherence to company policies.- Assisting team members with complex customer inquiries or escalations.- Monitoring team performance and providing feedback for improvement.- Assisting team leader on adhoc task- Acting as a point of contact between frontline staff and management.
  • Transcosmos Malaysia
    Tier 2 Escalation Team
    Transcosmos Malaysia Nov 2023 - Apr 2024
    Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
    - Cleaned up cases and backlogs to eliminate any aging cases without valid justification for the SWAT Team.- Conducted outbound calls and managed follow-up sessions for high-risk and high-value customers.- Delivered customer support in accordance with established procedures and within the designated timeframe.- Maintaining comprehensive knowledge of Lazada e-commerce platform and staying updated on product information, policies and procedures.- Helped customers smoothly process refund requests, ensuring they were promptly assisted and satisfied. Used clear communication to guide them through the process and worked with our team to make sure refunds were processed quickly and accurately- Helped customers check payment issues by giving clear instructions and support. Worked with our team to quickly resolve any problems, ensuring a smooth experience for the customer.- Appointed as the head of the SWAT team, overseeing all operational aspects and ensuring effective management
  • Transcosmos Malaysia
    Call Center Representative
    Transcosmos Malaysia Jan 2023 - Oct 2023
    Federal Territory Of Kuala Lumpur, Malaysia
    - Receiving inbound calls from customers, answering questions, addressing complaints, and troubleshooting issues.- Continuously updating and expanding knowledge about products and services.- Documenting customer interactions, including questions, complaints, and resolutions.- Submitting reports to supervisors or relevant departments for review- Following up on customer interactions to ensure issues are resolved to their satisfaction.- Proactively addressing customer needs and concerns to enhance satisfaction.
  • Transcosmos Malaysia
    Call Center Agent
    Transcosmos Malaysia Dec 2021 - Jun 2022
    Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
    - Received inbound call from customer, answering questions, receive complaints, or troubleshoot- Learn and increasing product knowledge by day to day- Making report about incoming call- Handle and manage customer for their satisfaction
  • Cyberview Sdn Bhd
    Executive Office Secretary
    Cyberview Sdn Bhd Jan 2021 - Oct 2021
    Cyberjaya, Selangor, Malaysia
    - Organize office files and drive- Write notes for meeting- Make minutes of meeting for the department
  • Cyberview Sdn Bhd
    Intern
    Cyberview Sdn Bhd Jun 2020 - Dec 2020
    Cyberjaya, Selangor, Malaysia
    - As a student intern- learning new skills
  • Foodpanda
    Delivery Rider
    Foodpanda Nov 2017 - Jan 2021
    Federal Territory Of Kuala Lumpur, Malaysia
    - Need to deliver food on time- Discipline about the schedule that have been organize and set- Always alert and carefull while riding motorbike
  • San Francisco Coffee
    Barista
    San Francisco Coffee Oct 2016 - Oct 2017
    Federal Territory Of Kuala Lumpur, Malaysia
    - Worked closely with the barista teams- Learn how to make a perfect coffee- Learn about how to handle food and beverages

Ariff Farhan Education Details

Frequently Asked Questions about Ariff Farhan

What company does Ariff Farhan work for?

Ariff Farhan works for Shopee

What is Ariff Farhan's role at the current company?

Ariff Farhan's current role is Junior Associate, Operations (Customer Relation Team, Shopee Malaysia).

What is Ariff Farhan's email address?

Ariff Farhan's email address is ar****@****.com.my

What schools did Ariff Farhan attend?

Ariff Farhan attended Politeknik Sultan Azlan Shah, Smk Taman Seraya.

Who are Ariff Farhan's colleagues?

Ariff Farhan's colleagues are Fajar Kurniawan, Fajar Vernanda Awlia, Niander Antunes, Ismi Aulia Ulfalah, Attawit Saisomboon, Đỗ Phát (Nguyễn Đỗ Thanh Phát), Yogi Fernando.

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