Ariff Farhan Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

- Reviewed and assessed brand intellectual property (IP) for infringement, including verifying user copyright, trademark, and industrial design documents; rejected submissions with insufficient or incomplete documentation.- Managed KPDNHEP (government escalation) cases, making strategic decisions to prevent higher-level escalations.- Proactively contacted complainants to discuss and resolve issues, minimizing case prolongation.- Collaborated with KPDNHEP officers to achieve mutually beneficial outcomes.- Coordinated across multiple teams without boundaries to ensure seamless case handling and resolution.- Managed Tribunal Consumer Claim cases, preparing detailed chronologies and comprehensive documentation for court proceedings.- Conducted thorough investigations to compile and file complete claim documents for legal defense.- Represented Shopee in court hearings across Malaysia, serving as the primary spokesperson and legal representative.- Defended Shopee with in-depth knowledge and strategic decision-making to achieve favorable outcomes in Tribunal courts.

Federal Territory Of Kuala Lumpur, Malaysia

- Supervising and guiding customer service representatives in handling calls, chat, resolving issues and ensuring adherence to company policies.- Assisting team members with complex customer inquiries or escalations.- Monitoring team performance and providing feedback for improvement.- Assisting team leader on adhoc task- Acting as a point of contact between frontline staff and management.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Cleaned up cases and backlogs to eliminate any aging cases without valid justification for the SWAT Team.- Conducted outbound calls and managed follow-up sessions for high-risk and high-value customers.- Delivered customer support in accordance with established procedures and within the designated timeframe.- Maintaining comprehensive knowledge of Lazada e-commerce platform and staying updated on product information, policies and procedures.- Helped customers smoothly process refund requests, ensuring they were promptly assisted and satisfied. Used clear communication to guide them through the process and worked with our team to make sure refunds were processed quickly and accurately- Helped customers check payment issues by giving clear instructions and support. Worked with our team to quickly resolve any problems, ensuring a smooth experience for the customer.- Appointed as the head of the SWAT team, overseeing all operational aspects and ensuring effective management

Federal Territory Of Kuala Lumpur, Malaysia

- Receiving inbound calls from customers, answering questions, addressing complaints, and troubleshooting issues.- Continuously updating and expanding knowledge about products and services.- Documenting customer interactions, including questions, complaints, and resolutions.- Submitting reports to supervisors or relevant departments for review- Following up on customer interactions to ensure issues are resolved to their satisfaction.- Proactively addressing customer needs and concerns to enhance satisfaction.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Received inbound call from customer, answering questions, receive complaints, or troubleshoot- Learn and increasing product knowledge by day to day- Making report about incoming call- Handle and manage customer for their satisfaction

Cyberjaya, Selangor, Malaysia

- Organize office files and drive- Write notes for meeting- Make minutes of meeting for the department

Cyberjaya, Selangor, Malaysia

- As a student intern- learning new skills

Federal Territory Of Kuala Lumpur, Malaysia

- Need to deliver food on time- Discipline about the schedule that have been organize and set- Always alert and carefull while riding motorbike

Federal Territory Of Kuala Lumpur, Malaysia

- Worked closely with the barista teams- Learn how to make a perfect coffee- Learn about how to handle food and beverages

Diploma Of Education, Business Study, 2.89 Cgpa

Spm, Accounting