Ariff Farhan Email and Phone Number
Ariff Farhan work email
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Ariff Farhan personal email
My name is Ariff Farhan, and I'm delighted to have the opportunity to introduce myself to you. With a solid background in customer service spanning over two years, I bring a wealth of experience and dedication to any team I join.One of my greatest strengths lies in my ability to maintain a positive attitude and uphold exceptional interpersonal skills, even in high-pressure situations. I thrive in environments where quick thinking and adaptability are crucial, and my past experiences have honed my ability to remain calm and composed under stress.Beyond my professional endeavors, I am also an avid sports enthusiast. Engaging in sports not only keeps me physically fit but also teaches me valuable lessons in teamwork, discipline, and perseverance—qualities that I consistently bring into my work environment.Moreover, I take great pride in my ability to foster strong relationships, both with customers and colleagues alike. I firmly believe that effective communication and mutual respect are the cornerstones of any successful team, and I am committed to building and maintaining these connections to drive collective success.In summary, my name is Ariff Farhan, and I am eager to leverage my customer service experience, positive attitude, and team-oriented approach to contribute meaningfully to any endeavor I undertake. Thank you for considering my introduction, and I look forward to the opportunity to collaborate with you.
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Junior Associate, Operations (Customer Relation Team)Shopee Sep 2024 - PresentFederal Territory Of Kuala Lumpur, Malaysia- Reviewed and assessed brand intellectual property (IP) for infringement, including verifying user copyright, trademark, and industrial design documents; rejected submissions with insufficient or incomplete documentation.- Managed KPDNHEP (government escalation) cases, making strategic decisions to prevent higher-level escalations.- Proactively contacted complainants to discuss and resolve issues, minimizing case prolongation.- Collaborated with KPDNHEP officers to achieve mutually beneficial outcomes.- Coordinated across multiple teams without boundaries to ensure seamless case handling and resolution.- Managed Tribunal Consumer Claim cases, preparing detailed chronologies and comprehensive documentation for court proceedings.- Conducted thorough investigations to compile and file complete claim documents for legal defense.- Represented Shopee in court hearings across Malaysia, serving as the primary spokesperson and legal representative.- Defended Shopee with in-depth knowledge and strategic decision-making to achieve favorable outcomes in Tribunal courts. -
Subject Matter Expertise (Sme)Transcosmos Malaysia May 2024 - Aug 2024Federal Territory Of Kuala Lumpur, Malaysia- Supervising and guiding customer service representatives in handling calls, chat, resolving issues and ensuring adherence to company policies.- Assisting team members with complex customer inquiries or escalations.- Monitoring team performance and providing feedback for improvement.- Assisting team leader on adhoc task- Acting as a point of contact between frontline staff and management. -
Tier 2 Escalation TeamTranscosmos Malaysia Nov 2023 - Apr 2024Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia- Cleaned up cases and backlogs to eliminate any aging cases without valid justification for the SWAT Team.- Conducted outbound calls and managed follow-up sessions for high-risk and high-value customers.- Delivered customer support in accordance with established procedures and within the designated timeframe.- Maintaining comprehensive knowledge of Lazada e-commerce platform and staying updated on product information, policies and procedures.- Helped customers smoothly process refund requests, ensuring they were promptly assisted and satisfied. Used clear communication to guide them through the process and worked with our team to make sure refunds were processed quickly and accurately- Helped customers check payment issues by giving clear instructions and support. Worked with our team to quickly resolve any problems, ensuring a smooth experience for the customer.- Appointed as the head of the SWAT team, overseeing all operational aspects and ensuring effective management -
Call Center RepresentativeTranscosmos Malaysia Jan 2023 - Oct 2023Federal Territory Of Kuala Lumpur, Malaysia- Receiving inbound calls from customers, answering questions, addressing complaints, and troubleshooting issues.- Continuously updating and expanding knowledge about products and services.- Documenting customer interactions, including questions, complaints, and resolutions.- Submitting reports to supervisors or relevant departments for review- Following up on customer interactions to ensure issues are resolved to their satisfaction.- Proactively addressing customer needs and concerns to enhance satisfaction. -
Call Center AgentTranscosmos Malaysia Dec 2021 - Jun 2022Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia- Received inbound call from customer, answering questions, receive complaints, or troubleshoot- Learn and increasing product knowledge by day to day- Making report about incoming call- Handle and manage customer for their satisfaction -
Executive Office SecretaryCyberview Sdn Bhd Jan 2021 - Oct 2021Cyberjaya, Selangor, Malaysia- Organize office files and drive- Write notes for meeting- Make minutes of meeting for the department -
InternCyberview Sdn Bhd Jun 2020 - Dec 2020Cyberjaya, Selangor, Malaysia- As a student intern- learning new skills -
Delivery RiderFoodpanda Nov 2017 - Jan 2021Federal Territory Of Kuala Lumpur, Malaysia- Need to deliver food on time- Discipline about the schedule that have been organize and set- Always alert and carefull while riding motorbike -
BaristaSan Francisco Coffee Oct 2016 - Oct 2017Federal Territory Of Kuala Lumpur, Malaysia- Worked closely with the barista teams- Learn how to make a perfect coffee- Learn about how to handle food and beverages
Ariff Farhan Education Details
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Politeknik Sultan Azlan Shah2.89 Cgpa -
Accounting
Frequently Asked Questions about Ariff Farhan
What company does Ariff Farhan work for?
Ariff Farhan works for Shopee
What is Ariff Farhan's role at the current company?
Ariff Farhan's current role is Junior Associate, Operations (Customer Relation Team, Shopee Malaysia).
What is Ariff Farhan's email address?
Ariff Farhan's email address is ar****@****.com.my
What schools did Ariff Farhan attend?
Ariff Farhan attended Politeknik Sultan Azlan Shah, Smk Taman Seraya.
Who are Ariff Farhan's colleagues?
Ariff Farhan's colleagues are Fajar Kurniawan, Fajar Vernanda Awlia, Niander Antunes, Ismi Aulia Ulfalah, Attawit Saisomboon, Đỗ Phát (Nguyễn Đỗ Thanh Phát), Yogi Fernando.
Not the Ariff Farhan you were looking for?
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Ariff Farhan
Data Quality Analyst At Qs | Applied Mathematics GraduatePutrajaya Federal Territory, Malaysia -
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Ariff Farhan
Payroll :Bba Bachelor Of Business Administration (Hons) :Passionate In Human Resources IndustryWp. Kuala Lumpur -
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Datuk Ariff Farhan
Director @ Universiti Teknologi Mara, Advisor @ Imt-Gt Green InitiativesPetaling Jaya
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