Michael Argento Email & Phone Number

Cleveland, Ohio, United States

The Results Delivery Office (RDO) works closely inside the organization to partner with business leaders, assisting them in growing their business.

Philadelphia, Pennsylvania, United States

Manages multimillion-dollar construction projects, working closely with field operations, sales, and engineering. Governs timeline, scope, and budget requirements of projects. Collaborates with clients, consultants and general contractors to ensure projects meet contract requirements and specifications while guarding profit margins. + Implemented interdepartmental process improvement that reduced billing processing time by 65%, while increasing invoice accuracy and client satisfaction for the region. Leads the region in billing gap metric.+ Designated as peer-trainer for all project managers in district and region due to efficiencies created by tool and process integration, KPI development and continuous process improvement.+ Client focused mentality earned a perfect NPS score (customer satisfaction) for 2021 fiscal year.+ Manages up to 22 simultaneous construction projects, including five major CapEx projects valued at over $20MM collaborating with high-profile national clients.

Portland, Or

Directed operations and marketing efforts for $41MM revenue real estate business. Overhauled business systems to reduce COGS while increasing efficiency and flexibility. Ensured compliance with government authorities in a fast-paced, dynamic environment. Saved over $50K per year by separating from franchise.+ Created new business from concept to launch in less than 60 days. Worked with local, regional, state authorities to ensure compliance. Separated from its previous franchise with no loss or delays in business.+ Designed internal listing process to ensure on-time delivery, impactful marketing, and customer satisfaction. Reduced time to market by 30%, while increasing online presence and marketing reach.

Portland, Oregon Area

Directed client engagement program including account management, client service process design, budget accountability, and growth targets. Built, led, and promoted within a diverse team of the company’s top-performing customer service representatives. Developed all strategic client acquisition, engagement and retention efforts to ensure market balance in highly competitive mobility industry. + Developed and executed operations plan for Lyft’s largest single-market increase in demand while maintaining the highest score in the company’s top three metrics.+ Shaped big data in analyzing market trends and daily performance to execute operational improvements that increased driver production resulting in the highest regional market share in the company.+ As regional procurement lead, saved over $290K annually reducing material expenses and creating new strategic partnerships.+ Maintained Lyft’s highest customer service score (NPS) for six consecutive months; hired, trained, developed and motivated regional representatives who were lauded as the best team at Lyft.+ Grew rides nearly 250%, doubled driver activations and driver hours per week in a high-compliance market while remaining at/under budget for the last four quarters.+ Created an efficiency-minded culture that maintains one of the company’s lowest cost per driver acquisition despite being a highly regulated market.

Modesto, California Area

Developed and tracked operating and capital budgets and performance against business plans for Real Estate Division and Mobile Bottling manufacturing unit. Collaborated with C-level executives and stakeholders developing forecasts, analyzing markets and trends, and identifying areas for financial and business process improvement. + Increased revenue 37% and achieved a 148% improvement in contribution margins for struggling business unit. Led seven-person strategy team in revising pricing, marketing, and operations performance. + Increased billing accuracy by 47% and saved $50K by analyzing and revising systems for Mobile Bottling. + Raised profit margins 11% and increased customer base 86% by establishing new Bottling pricing model. + Drove 50% reduction in processing time and delivered 100% payment accuracy on $110MM enterprise loan program while ensuring (SOX) audit compliance for Treasury Department by streamlining processes. + Developed business unit’s first KPI scorecard providing transparency into profitability of past and current jobs in support of continuous improvement initiatives.

Davis-Monthan Air Force Base, Tucson Az

Created, led and trained a diverse team of six project managers that directed all aircraft mobility operations and a multimillion-dollar large-scale-training program budget for a $2.2B fleet of Air Force aircraft. + Planned, coordinated and led nine global logistics operations; liaised with 50 foreign agencies; managed an annual operating budget of $5MM. + Project Managed mission-critical initiatives with 60 Department of Defense agencies and foreign military services, with planning lifecycles ranging from 30 days to 18 months. + Led Six Sigma lean process improvement execution, decreased delays by 29% and saved $1.2MM annually. + Coordinated $1.8MM in procurement; administered logistics, equipment, transportation, lodging, and security enabling combat training for 50K U.S. Army and U.S. Air Force employees.

Davis-Monthan Air Force Base - Tucson Az

Managed strategic institutional program that directly supported the operational capability for an organization of 370 military aviators and government equipment valued at $16.9MM. + Led unit planning of $264MM training event; coordinated with several outside agencies; secured combat capability for 45K military employees. + Managed congested airspace for southwestern U.S.; attained 100% compliance and perfect safety record.

Davis-Monthan Air Force Base - Tucson Az

Led 15-person team that managed $8.5MM training program; achieved 100% utilization of personnel and equipment for 160 employees. + Managed eight-person team in a six-month project; persuaded C-level Air Force executives to reallocate $325MM in assets and 59 personnel from Iraq to Afghanistan, increased vital support by 33%. + As Chief Planning Engineer, led 18-person operations unit that developed strategies and tactics for combat support to U.S. military branches and foreign militaries.

Davis-Monthan Air Force Base - Tucson Az

Led an eight-person team that provided training programs for 160 employees; managed 1,100 government requirements that ensured safety compliance and quality assurance for organizational readiness. + Innovated company's first SharePoint site including eight custom subsites and workspaces; created workflow automation, document management, and process integration. + Coordinated 1,500+ requests for service support; organized, prioritized, and vetted important objectives through written and oral communication; designed operations plan for two concurrent wars. + Pioneered individual training program SOPs; increased organization's qualified manpower by 10%.

Davis-Monthan Air Force Base - Tucson Az

Led 5-person team that administered logistics and all readiness requirements to deploy 240 personnel yearly. + Led emergency mobilization of 93 personnel, $324MM in aircraft, $340K in equipment; condensed a 45-day process to less than 24 hours for rescue mission that repatriated 3 American hostages. + As student in initial training, authored syllabus inputs that reduced training time for 40 students by 15%.

Randolph Air Force Base - San Antonio Tx

Attended highly competitive 11-month Combat Systems Officer School.♦ Finished as Top Graduate (#1 of 10)♦ Awarded "Academic Ace Award" as top academic graduate.♦ Awarded "Simulator Ace Award" as top operations graduate.♦ Awarded "Association of Old Crows Colonel Mike Gilroy Award" as Top Electronic Warfare Graduate.

Cleveland, Oh

Led 12 employees in sales of computer and technology equipment and services. Directed scheduling, customer service, inventory, merchandising, and training.♦ District's top choice for initial Geek Squad training and implementation.♦ Ranked as #1 of 8 in-store Geek Squad sales associates.♦ Created and implemented profit margin focused sales system increasing margin for computer sales.♦ Created highly effective Black Friday sales system increasing sales and profit margins for computer department.

Master Of Business Administration (M.B.A.), Data Analytics

Master of Business Administration with a concentration financial/data analysis.

Computer Systems Information Technology, Information Technology

Graduated with a 3.0 GPA while working to put self through college. 3-time Dean's List award winner. Minor in Business.