Michael Argento Email & Phone Number

Cary, NC, US

Durham, NC

Project Manager for Duke Fertility Clinic implementations, performing requirements analysis, creation of specifications for servers, networking, and security controls that meet all related DHTS requirements. Author many Knowledge Base articles related to implementing, maintaining and supporting several applications. Provide 24-hour production support for.

Durham, North Carolina, United States

Project Coordinator for multiple cardiology application implementations and upgrades. Provided 24-hour support of same applications on a rotational basis. Excelled at building customer relationships and application troubleshooting. Recipient of CIO Coin of Excellence for the success of my first implementation as Project Coordinator on this team.

• Consulted with clients on future projects and needs. Determined costs and created quotes for projects. Tracked and managed projects to ascertain requirements were met, and final products were completed within SLA and.
• Provided training, bug analysis and problem resolution/escalation for several large clients.
• Tracked issues, managed and provided communications, and lead several weekly client status meetings.
• Sole EDM contact for EDM’s Digital Mailroom and SciQuest’s Accounts Payable Director systems.
• Client liaison during implementation, testing and GoLive for new clients.
• Received special recognition from Director of Operations, and from Chief Operating Officer for identifying several critical flaws with EDM processes and providing re-engineering design solution.

• Configured, tested, and provided client training on various financial applications including Purchasing, Accounts Payable, Accounts Receivable, General Ledger, and more. Project Manager for several client.
• Created over 150 process flow diagrams using Microsoft Visio to demonstrate the future state of the City of Charlotte’s re-engineered business processes resulting from Business Process Analysis and the implementation.
• Testing Lead on the City of Charlotte project to manage, document, install and test upgrades and fixes for software defects during system integration, and regression, user acceptance, and stress testing.
• Identified several anomalies with Tyler Tech's Installation Program, which is used by all clients nationwide to install and update Munis® software.
• Project Manager for four successful, simultaneous implementation projects.
• Received several letters of appreciation and commendation from clients regarding my skills and work ethic.

Cary, NC

Generated and analyzed daily financial, sales, and production reports to give me the tools to manage the center within budget, while surpassing sales goals. Created ad-hoc reports for payroll and production. Managed all production processes including job creation, tracking and quality control processes.

• Project Manager for many application upgrades and development modifications.
• Lead member of Shared Financial Services Steering Committee representing development teams.
• Directed and managed application development teams responsible for applications built on PC, client/server, AS/400, mainframe, and web environments. Applications included GL, AP, Purchasing, Fixed Assets, Job Cost.
• Development of P&L Scenarios application. This application was used by all levels of the Sales team, all senior levels of Finance including the CFO, and the CEO.
• Managed teams for year 2000 modifications and certification for Accounts Payable, Accounts Receivable, and General Ledger applications. All three applications were completed on time, within budget, and experienced no.
• Microsoft Project, Visio, SAS, COBOL, FOCUS, Crystal Reports, dBase III, DB2, VSAM