Roles:Working as a Project manager, (under  Cardinal Healthcare account & TCS cyber security practice) taking care of offshore Run teams(2 support teams, 1 Build team). Roles include the following: Taking care of allocations of all associates. Taking care & tracking the billing, GM & revenue  details. Keeping tracker of all details of all associates & working closely with TCS cyber security management to keep all the tracker updated.Using ChatGPT, AI(Excel, PowerPoint Macros) for all reporting & analysis. Conducting/joining daily scrum call post rigorous Agile training.Institutionalization of 2week's sprint, work item planning of individual SME's in Kanban board - End to End tracking(using Jira board & confluence). Also,we have started maintaining Distraction log in Kanban Board, which our Agile coach & Scrum masters are analysing &  discussing time to time with our management to make possible effective future planning. Interviewing new candidates. Simultaneously working as:Shift lead & queue manager in IDM application services team(Offshore)(L2 support team). Roles include the following:Managing the overall servicenow ticketing queue. In & out monitoring of the queue of all kind of tickets(incidents, tasks, enhancements, defects, problems, change requests).Designating ServiceNow assignment groups.Actioning inbound tickets.Ensuring ServiceNow tickets are updated and pivoted over to internal ERP.Ensuring tickets are being actioned within our agreed SLA/OLA. Keeping tickets updated with the most recent information on individual requests.Assign tickets to the group that needs to action ticket.Escalating all tickets that are near breach of the SLA either internally or externally.Ensuring all completed ERP details are reflected in all corresponding ServiceNow tickets. Creating & modifying servicenow dashboard. Tools using:Sailpoint.OktaService nowJira.Confluence.

Currently working as a project manager, worked as a offshore shift lead in IDM application support team. Responsible for all day to day IDM activities ( Distribution of tickets, handling all operational & leadership calls, managing all reports, like health check reports, Sailpoint iiq functional reports like, Feed reports, Provisioning Deprovisioning report, data mismatch report, Aggregation reports. Presenting all data to clients in daily & weekly leadership calls), people management, making shift roster). Tools: SailpointOktaService nowSplunk. Currently moved to Project management role & started handling all project management activities.

Worked as an identity & access management specialis(Tools - Sailpoint identity IQ, One identity manager, IMAP, Symantec VIP, Active Directory, cybetark), responsible for provisioning/de provisioning access for users, on boarding, offboarding, modifying access. Creating/Deleting/Access provisioning to shared mailboxes, Email Distribution lists, shared accounts. Also worked as a SME(L2) in service desk(project/client: brightstar(1st), pulling out report. Managed a team of 15, handling daily operational calls, making shift roster, sending handover.

Responsible for troubleshooting any computer network/update related and other advanced issues, as a part of Dell premium Support Team.

Responsible for troubleshooting any level 1 windows and Microsoft office related issues.