Alicia Guzman Email & Phone Number

1308 W Dayton St Madison, Wi 53715

• Provide personalized, professional service to all members in an exceptional manner, seeking out opportunities to exceed member expectations• Ensure that all member requests are processed accurately and efficiently • Responsible for the accuracy of all transactions with members, researching all work when potential errors are identified and communicating with affected members• Maintain a high degree of knowledge in all credit union programs, ensuring quality service and accuracy • Always act in member’s best interest; by retaining member relationships consistently educating members about their financial choices including convenience service options

635 Struck St Madison, Wi

• Maintain detailed records of dogs’ behavior in both a daycare and boarding setting to establish a safe and enjoyable experience• Meet clients requests to ensure all medical, social, emotional and physical needs of their dogs are achieved• Work as a team with all other staff members to complete all daily tasks, including cleaning, feeding, medicating, bathing and providing one-on-one time for guests• Maintain a constant line of communication so that all canine guests’ needs are met, and to ensure the safety of all team members and guests • Part of a weekly Night Manager team to oversee entire facility overnight

635 Struck St Madison, Wi

• Supervised and managed employees to ensure that all services were completed in compliance with company policies and procedures• Trained new employees and provided continual education and immediate feedback through reviews and write ups • Communicated with clients about their dogs’ stay and updated pet profiles when necessary• Worked as part of a cohesive management team while maintaining an open door policy to any suggestions, questions or concerns in order to facilitate an inclusive and supportive work environment• Contacted clients after dogs’ check out to follow up on guests’ first time or extended stay with us • Was part of a rotating Manager On Call schedule for a two week span once every two months • Continually sought ways to improve policies and procedures in order to set Hotel team up for success• Frequently updated cleaning and daily task lists for Hotel to ensure Ruffin’It Resort was able to reach its high standard of care • Created Common Health Concerns booklet to outline major health issues and courses of actions to take so every team member can ensure guests health and safety

Madison, Wisconsin Area

• Greeted all customers assisting with any questions, concerns and orders• Prepared orders with the fast pace demands of the Café• Worked in various departments of the Café becoming proficient in all areas including bakery, barista, food preparation and server• Operated register developing customer service skills as well as remaining accurate on all monetary transactions

Madison, Wisconsin Area

• Oversaw daily operations and executions assuring all employees followed restaurant policies and procedures• Supervised entire staff of employees evaluating all personnel, providing continual training and assisting with hiring• Advised store manager concerning all levels of store development and performance by implementing new policies and procedures when necessary• Acted as primary contact interacting daily with customers concerning purchases, concerns and complaints• Contacted business supply associates to arrange accurate product purchases

Missouri Valley, Ia

• Greeted and directed refuge visitors and guided them through the Visitor’s Center’s educational displays• Acted as primary contact for all visitor interactions addressing any questions about the refuge via phone or in person• Developed and conducted interpretative programs suitable for all ages to share knowledge concerning wildlife within the National Wildlife Refuge • Created a comprehensive guide for boy scouts highlighting badges that can be completed within the refuge• Monitored Blue Bird houses throughout refuge, observing species and development of birds

Zoology

Activities and Societies: Undergraduate Zoological Society, Campus Vegetarian Society • Human – Animal Relationships • Evolutionary.

Zoology