Alicia Guzman Email & Phone Number

1308 W Dayton St Madison, WI 53715

• Provide personalized, professional service to all members in an exceptional manner, seeking out opportunities to exceed member expectations
• Ensure that all member requests are processed accurately and efficiently
• Responsible for the accuracy of all transactions with members, researching all work when potential errors are identified and communicating with affected members
• Maintain a high degree of knowledge in all credit union programs, ensuring quality service and accuracy
• Always act in member’s best interest; by retaining member relationships consistently educating members about their financial choices including convenience service options

635 Struck St Madison, WI

• Maintain detailed records of dogs’ behavior in both a daycare and boarding setting to establish a safe and enjoyable experience
• Meet clients requests to ensure all medical, social, emotional and physical needs of their dogs are achieved
• Work as a team with all other staff members to complete all daily tasks, including cleaning, feeding, medicating, bathing and providing one-on-one time for guests
• Maintain a constant line of communication so that all canine guests’ needs are met, and to ensure the safety of all team members and guests
• Part of a weekly Night Manager team to oversee entire facility overnight

635 Struck St Madison, WI

• Supervised and managed employees to ensure that all services were completed in compliance with company policies and procedures
• Trained new employees and provided continual education and immediate feedback through reviews and write ups
• Communicated with clients about their dogs’ stay and updated pet profiles when necessary
• Worked as part of a cohesive management team while maintaining an open door policy to any suggestions, questions or concerns in order to facilitate an inclusive and supportive work environment
• Contacted clients after dogs’ check out to follow up on guests’ first time or extended stay with us
• Was part of a rotating Manager On Call schedule for a two week span once every two months

Madison, Wisconsin Area

• Greeted all customers assisting with any questions, concerns and orders
• Prepared orders with the fast pace demands of the Café
• Worked in various departments of the Café becoming proficient in all areas including bakery, barista, food preparation and server
• Operated register developing customer service skills as well as remaining accurate on all monetary transactions

Madison, Wisconsin Area

• Oversaw daily operations and executions assuring all employees followed restaurant policies and procedures
• Supervised entire staff of employees evaluating all personnel, providing continual training and assisting with hiring
• Advised store manager concerning all levels of store development and performance by implementing new policies and procedures when necessary
• Acted as primary contact interacting daily with customers concerning purchases, concerns and complaints
• Contacted business supply associates to arrange accurate product purchases

Missouri Valley, IA

• Greeted and directed refuge visitors and guided them through the Visitor’s Center’s educational displays
• Acted as primary contact for all visitor interactions addressing any questions about the refuge via phone or in person
• Developed and conducted interpretative programs suitable for all ages to share knowledge concerning wildlife within the National Wildlife Refuge
• Created a comprehensive guide for boy scouts highlighting badges that can be completed within the refuge
• Monitored Blue Bird houses throughout refuge, observing species and development of birds

Zoology

Activities and Societies: Undergraduate Zoological Society, Campus Vegetarian Society • Human – Animal Relationships • Evolutionary.

Zoology