Haji Ali Email and Phone Number

Results-Driven Country Head of Operations and Category Management Leading Success and Expansion

Country Operations Head Driving Efficiency and Delivering Operational Excellence

-Accountable to annual revenue of 2.5 Million OMR in net sales-Achieved 97% Success rate in Order Deliveries and reduced the return rates from 12% to 8%-Drove operational and service strategy contributing to +22% increase in e-commerce gross sales-Key leader in implementation of Email Marketing AI Engine to boost sales and increase the customer experience-Instrumental leader in successful in website re-platform launch and overall digital strategy to improve customer experience -Forecast sales, orders, and package fulfillment to guide staffing and scheduling at the contact center and distribution centers. Partner with major carriers (Elite, DHL, Aramex) to meet shipping timelines and reduce costs.-Lead monthly and quarterly business reviews to analyze and action on reporting, including: sales, returns, customer contacts (calls, emails, social), package delivery and fulfillment, delivery expenses and supply expenses -P&L monthly review and a monthly report to increase sales or lower spending-Recommending new ways to save money by streamlining business process.-Identify product, service, and marketplace issues and resolve them timely.-Worked with vendors and supply distributors to negotiate bulk discounts.-Manage dropship program, including: vendor set-up and training, order fulfillment, and compliance -Proven results with Digital Marketing spend of 60,000 OMR Annually-20+ Employee Base

-Leading the Digital Marketing Campaigns for Corporate Events across the world (Trip Axis Events)-Managing the entire Digital Marketing activities for TripAxis.com - Facebook, Google Ads, Twitter, and Email Marketing-Working with the Designer for Creative Artworks and Newsletters

-Leading the entire eCommerce Operations with a team of 10+-Leading the Digital Marketing Activities and corporate sales-Generating Sales of 700,000 AED Annually-Managing inventories with other Big Retail Marketplaces - Souq and MarkaVIP-Managing the Stock Purchase from India and Pakistan on weekly basis-Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.-Oversee the look and feel of the company website and responsible for generating sales via online channels.-Processing all online orders that come in, by means of pulling, packing and shipping by a deadline.-Processing online returns.-Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.-Created a full store catalog.-Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.-Loaded, unloaded and moved material to and from storage and production areas.-Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

-Execute tests, collect and analyze data, identify trends and insights in order to achieve maximum ROI in paid search campaigns-Track, report, and analyze website analytics and PPC initiatives and campaigns-Manage campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies.-Optimize copy and landing pages for search engine marketing-Perform ongoing keyword discovery, expansion and optimization-Research and implement search engine optimization recommendations-Research and analyze competitor advertising links-Develop and implement link building strategy-Work with the development team to ensure SEO best practices are properly implemented on newly developed code-Work with editorial and marketing teams to drive SEO in content creation and content programming-Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.-Develop and maintain social media profiles on Twitter, Facebook, and LinkedIn.-Send out quality messages on these channels.-Ensure content appears high on search rankings.-Develop density of desired keyword on page-Research popularity of sites linking to page.-Create Internet ads.-Establish an effective presence on social media sites.-Monitor a company's online reputation.-Approve or delete comments on blogs or articles.-Highlight and encourage positive comments.-Integrate other online presences including social media outlets with email campaigns.-Follow up on responses.-Solicit customer feedback and optimize campaigns accordingly.

-To Analyse and solve telecommunication billing issues.-To Maintain Communication Database.-To Solve the Technical and Network issues for Voice and Data equipments.-To understand and maintain EPBX and Switches.-To monitor intercom functions, switching wires.-To control EPBX through hipath Software.-To explain Voice and Data plans to company employees.-To deal with the vendors back-end team for Billing, Technical, Network, New Connections and support.-Troubleshooting Data equipments.-To understand latest offers/Plans and activation process.-To work closely with the other department associates and senior associates for billing process.-To Setup Broadband and LeaseLine Connecions.-Vendor Follow-ups and Mail Communication.

-Installing new IT systems-Upgrading existing hardware and software-Visiting home users to set up their PCs or fix faulty equipment.-Testing systems to make sure that they are working properly.-Servicing printers, scanners and other office equipment.-Preparing cost estimates for new installations-Carrying out routine administration, like organizing staff.