Ariane Cabrera Email and Phone Number

• Evaluates agent interactions with customers via call monitoring and side-by-side assessment activities.• Provides coaching sessions with agents for metrics improvement, quartile management and program performance.• Attends administrative hearings with agents and managers in relation to quality infractions.• Facilitates new-hire discussions in partnership with the training team to administer client requirements in relation to quality, performance and other metrics.• Facilitates calibration sessions with Operations and clients.

• Performs technical support functions to customers experiencing internet connectivity and phone issues.• Addresses billing-related concern.

Performs technical support functions to customers experiencing internet connectivity and phone issues.

Provides technical assistance in relation to customer’s Voice Over Internet Protocol (VOIP) service.

• Prepares Leasing Terms and Conditions/Contract of Lease, renewal notices, amendment to concession terms and acceptance of termination/non-renewal of contract.• Announces and formalizes the entry of concessionaires/tenants, change in company name, change in brand name, additional brand/products and lobby/area/mall sale.