• Familiarized myself with the most frequently used polices by auditing, updating, and digitalizing site policies and binders• Worked with a group of 4 other interns to refine the new hire ramp up process through determining the root causes via data analysis and a survey with 102 participants across 24 sites• Created the Employee Opinion Survey (EOS) Calendar and developed the EOS pre-shift slides to support associate engagement• Learned the Corrective Action, Americans with Disabilities Act, Leave of Absence, and MetLife procedures, in addition to various Human Resources systems (Kronos, Oracle/HRMS)

- Provided excellent customer service at a fast-paced location that serves 150+ customers daily.- Processed orders and prepared food promptly with 95% accuracy.- Managed daily deli functions including inventory organization to ensure efficient service.- Demonstrated commitment to maintaining the store’s efficiency by assisting team members during periods of increased demand