Arianne Davidow Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

Educator at Lululemon's NYC 5th Ave Flagship Store, creating world-class guest experiences for our clientele. Actively engaging and connecting with guests, sharing top-quality product education, and speaking authentically about Lululemon's community and culture.

New York City Metropolitan Area

● Facilitated enhanced educational software experiences by delivering comprehensive tiers 1 & 2 support using Zendesk, Jira, Salesforce, and HubSpot in a remote SaaS tech startup environment.● Enhanced support team efficiency by leading the rapid triage of tickets, emails, chats, and calls, ensuring SLA compliance and appropriate escalations.● Achieved 99% customer satisfaction and 100% client retention by efficiently handling 100+ tickets per week, utilizing ticket prioritization, customer mediation, and cross-functional team collaboration to monitor/update customer success strategies.● Increased client confidence in the platform by customizing support for each ticket and utilizing my subject matter expert knowledge to investigate, triage, escalate, and resolve inquiries.● Reduced tickets for tier-1 issues by creating training plans and in-depth documentation for new hires, later transferred to client-facing support articles.

Buffalo, New York, United States

● Led data management initiatives for 70+ campuses in a startup environment, spearheading the integration of Engage, Baseline, Compliance Assist, and Beacon platforms, enhancing administrative collaboration and system efficiency, securing in-depth expertise of each product, and facilitating superior end-user engagement and troubleshooting efficiency.● Enhanced team and client collaboration by systematically scheduling and facilitating engagement sessions and data-centric workshops through key digital tools including Skype, Zoom, and Microsoft Teams, optimized by in-depth data analysis in Excel.● Drove a 17% increase in upsells among premier clients through strategic development and consultancy on professional services projects, establishing our team as a pivotal resource for advanced support and bespoke training solutions.● Excelled as the primary ticket resolver amongst peers, attaining a remarkable 99% satisfaction rating from campus clients, demonstrating superior customer service skills and efficiency.● Designed and deployed custom training guides for international teams to streamline internal processes, enhancing team productivity and reducing ticket escalations by 23%.● Optimized issue resolution processes by categorizing and prioritizing incoming queries, coupled with strategic escalations, leading to improved efficiencies and customer-facing outcomes.

Grand Central Terminal, Nyc

● Retail sales associate selling high-end artisan jewelry and artwork in Grand Central Terminal in NYC, creating and maintaining relationships with customers by providing excellent service via exemplary product knowledge and attention to detail.● Suggested pieces of jewelry unique to each customer's personal style, showcasing the new pieces created by the jeweler by wearing and styling the products.● Independently opened and closed the store, ensuring that inventory was processed and restocked, the display was organized and visually appealing, and the packaging was replenished while working with security for loss prevention.● Utilized POS system to accurately and efficiently process guest transactions, payments, and exchanges for a thorough record of daily business.● Cross-referenced jeweler's website using mobile devices (iPad, iPhone) to check stock inventory as requested by customers, and assisted customers place online orders.

Buffalo/Niagara, New York Area

● Educated 25+ adults with developmental disabilities in daily American Sign Language (ASL), music, theatre, and dance classes, promoting expressive skills and self-confidence while fostering enhanced communication and social skills.● Orchestrated and executed daily activities designed to promote independence, individualism, and productivity, resulting in measurable improvements in quality of life for participants.● Maintained meticulous daily records in compliance with HIPAA guidelines, identifying and addressing at-risk behaviors, ensuring effective communication with family and caretakers. ● Facilitated a participant-driven jukebox musical from concept to live performance, drawing an audience of over 100 family members and company leaders, highlighting the individuals' creative and planning skills.● Enhanced communication skills of learners by fostering a safe, inclusive group environment, significantly improving interpersonal interactions and self-expression.● Successfully de-escalated high-stress situations, utilizing SCIP-R strategies to ensure a safe environment, resulting in a 40% reduction in incidents.