-Validate cross-contamination standards within terminal cleanings throughout operating/patient rooms-Maintain janitorial brand and integrity within five high-rise commercial buildings through planning, organizing, and supervising functions of janitorial staff of 35+ employees-Maintain appropriate square footage workloads (1.3 million Sq Ft) in compliance with SEIU Service Workers West Union-Prepare legal documents including Grievance/HR resolutions, affiliated personnel notices, and routine correspondence-Facilitate all technical services (mechanical, electrical, plumbing, fire-alarm, landscaping, flooring, lighting, furniture, etc.) required to maintain the buildings and surrounding areas-Ensure financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services-Manage purchasing of all materials/supplies within the back and front end, abiding by budget constraints-Improve internal processes and profit enablement strategies while building client and tenant relations through effective communication- Lead sustainability initiatives to reduce the environmental impact of the company-Manage recruitment, hiring, training, and promoting processes.

-Manage property operations, including rent collection, banking transactions, and maintaining accurate financial records through invoice receipts-Perform maintenance and repair tasks such as stucco work, drywall repairs, landscape/sprinkler repair, painting, and installation of furniture and appliances to prepare units for new tenants-Draft and send tenant communications regarding rent adjustments, lease deadlines, and other property-related updates-Coordinate lease renewals and ensured compliance with rental agreements and deadlines.-Maintained positive tenant relations by addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.

- Comprehensive knowledge of building maintenance/janitorial services, procedures, and safety- COVID 19 safety protocol and maintainability (Certified in Clorox Total 360 system)-Develop and maintain positive rapport with Clients and their onsite teams / vendors-Complete bi-monthly payroll for all employees according to time records and schedules- Provide daily and monthly reports of community inspections-Improve internal processes and create sales enablement strategies while building profitable client relations.

-Develop/maintain relationships with customers, focusing on both the main contact as well as the next level above and below. -Ensure renewals of each current account within the customer portfolio. -Identify and pursue opportunities to sell ancillary services. -Ensure a safe environment for employees, customers and the general public. -Develop accurate estimates and takeoffs for both new and existing clients as needed. -Supervise the Production Specialist in conduct of field operations. -Communicate regularly with the Production Specialist to ensure client needs and expectations are consistently met or exceeded. -Ensure branch financial goals met by maintaining acceptable gross margins for both base contract work and ancillary services.

-Manage a large portfolio of commercial properties to ensure 100% client satisfaction and account retention through on-site visits-Supervise, schedule and manage service crews for Quality Control for all services: landscape, hardscape, and building services- Estimate and sell enhancement jobs, i.e., irrigation, plant installation, hauling and graffiti-Sell/Advertise products to customers-Prepare and type proposals, estimates, and correspondence-Build and maintain customer relationships-Recruit, hire and train employees

-Interpret corporate communication and provide clear direction to others-Utilize safe and secure reporting to identify, prioritize and respond to trends-Utilize verbal and physical re-escalation techniques to minimize threats to guests and team members-Lead a compliance culture to mitigate risk-Support and influence the shortage-awareness culture; understand how operational procedures impact profitability and gross margin; promote theft and fraud prevention through guest services and TVS (Target Video Surveillance) technology-Identify internal cases through video review, interrogate subject and utilize legal partnerships.-Drive physical security standards that promote awareness and execution of Alarms/Keys Best Practice

-Drive sales by overseeing the guest service and merchandising of two to three departments with sales ranging from $2 - $9 million-Act as leader on duty, as well as opening and closing the store -Assist with recruiting and hiring of our team-Received extensive training to help become a strong store executive leader-Ensured great service by interacting with guests and team members-Strived to achieve sales goals and maintain budget controls

-Supervise children with disabilities such as Autism and ADHD-Provide academic support-Discipline and control unacceptable behavior, follow through with discipline and reward good behavior-Engage children in various constructive activities

-Design and implement marketing program-Conduct sales and estimate projects to present to potential customers-Manage independent branch-Recruit, hire, and train employees-Utilizing trending, customer tracking, and statistical models to conduct profit-analysis