Tabitha Arias Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

Job Description Summary:- Financial & Business Systems Management: Drive business metrics, enhance financial performance, and maximize opportunities.- Human Resources: Engage in recruitment, talent retention, training, and performance management.- Service Management: Ensure consistent guest service, staffing efficiency, and alignment with client standards.- Client Relations Management: Build strong client relationships, exceed expectations, and foster business growth.- Systems & Standards: Utilize Towne Park's systems, maintain cleanliness, follow procedures, and ensure confidentiality.- Safety & Risk Management: Prioritize safety, report incidents, train associates, manage claims, and follow procedures.- Sales Responsibilities: Maintain client relationships, provide updates on changes, and monitor business opportunities.- Knowledge, Skills & Abilities: Effective planning, multitasking, work ethic, communication, and technical skills.

Portland, Oregon, United States

Guest Service Captain Job Description:Role Overview:- Coordinate guest service for hotel patrons, ensuring adherence to service standards.- Support Account Manager, handling administrative duties and troubleshooting in their absence.Key Responsibilities:1. Maintain professional and friendly demeanor with guests, clients, and coworkers.2. Greet and assist guests, providing vehicle and facility information.3. Efficiently park and retrieve vehicles, manage pressure, and handle guest complaints.4. Use proper phone etiquette, assist with guest needs, and provide accurate information.5. Foster teamwork through leading by example and clear communication.6. Assign routine and non-ordinary roles, adjust staffing as needed.7. Manage vehicle keys and claim checks securely, complete ticket information.8. Ensure wheelchair safety, offer assistance without providing "lift" services.9. Uphold guest confidentiality and secure customer information.10. Aid Account Manager in building schedules, notifying associates of changes.11. Collect revenue, complete financial paperwork accurately.Note: This summary captures the primary duties of the Guest Service Captain role.

Valet Driver Job Description:Purpose:- Transport vehicles courteously and safely between the hotel and parking garage.- Make a positive first and last impression on clients and customers.Responsibilities:1. Assist guests with luggage and deliver it inside the hotel.2. Log parked vehicles and maintain vehicle inspection records.3. Communicate courteously via radio and in person with guests, staff, and coworkers.4. Greet guests warmly and provide assistance.5. Learn and remember destination points, hotel details, local attractions, and events.6. Know property parking lot entrances, local streets, and highways.7. Provide driving directions and navigate various weather conditions.8. Drive safely, wear seat belt, and follow traffic laws.9. Report repairs and unsafe conditions to supervisor.10. Maintain punctuality, attendance, and grooming standards.11. Assist within the hotel as needed.