Arica West Email & Phone Number

Salt Lake City, UT, US

Greater Salt Lake City Area

• Implemented automated order and inventory initiatives (EDI and API integrations). Created and maintaining documentation for commerce integrations
• Oversee of hundreds of integrations with 9+ million transactions annually
• Support Product Development teams with platform enhancements and integrations
• Provides technical support to clients and internal teams
• Oversee all EDI communication with internal users, external partners, and EDI network providers
• Ensure smooth transitions during EDI system changes or maintenance

Greater Salt Lake City Area

• Developed and prepared client reporting/analytic data to drive key business decisions for internal and external partners
• Provided monthly/quarterly deep dive analysis of client business and provided a holistic summary of performance
• Collected and summarized data to create decision support tools
• Served as escalation point for queries and issues from internal and external parties
• Managed a top tier client portfolio

Greater Salt Lake City Area

• Managing of $15M Key Accounts portfolio
• Consultant to client regarding products and services and leading clients through the new product/order process
• Creating an industry leading customer experience
• Managing client inventory and projections
• Uncovering requirements for future opportunities and growing relationships
• Provide support to Marketing and Sales in managing promotion and logistics for Conferences and Trade Shows

Greater Salt Lake City Area

• Responsible for managing new product formulation, timeline, quality control, and packaging specifications with manufacturing partners
• Identify critical components of potential new products and work with suppliers on creating those components commercially for company-wide implementation.
• Research clinical journals and industry trade publications for trends, data, and information for product/content substantiation
• Develop relations with new suppliers while enhancing relationships with current suppliers
• Designed and implemented a structured process for launching new products
• Management, coaching, and development of the training department and content creation process

• Coordinated logistics and merchandising of products with vendors and brokers
• Responsible for the product training of staff, coordinated training schedules, events, and workshops
• Established relationships with key vendor accounts
• Traveled nationally for position 90% of time
• Inventory management and shrinkage control
• Management of department staff and sales