Aric Johnson Email & Phone Number

Beaverton, Oregon, United States

As a Technical Quality and Training Analyst, I possess strong experience in data analysis, developing and coordinating learning content, as well as retail and e-commerce environment experience in payment risk fraud prevention. I play a vital role in defining, maintaining, and evolving Digital Loss Prevention’s learning content, trainings both in-person and virtually, and analysis of team performance. As well as establishing and maintaining quality standards for NIKE's order review processes and procedures.This role thrives on being collaborative and working with our team to create the best results possible!

Beaverton, Or

• Investigates nike.com orders for payment and policy validation through investigation review process• Investigates swoosh.com orders identifying fraudulent or abuse activity by unauthorized consumers or internal personnel• Responds to industry fraud alert, bank alerts and customer alerts• Identify trends and make recommendations to criteria for fraud orders review as necessary• Supports launch processes for limit abuse and payment• Works to set consistent processes in place for repeatability and risk mitigation• Supports and provides all necessary documents to internal Loss Prevention and law enforcement agencies and/or financial fraud entities as necessaryChargebacks, Analysis and Reporting• Research and process all chargebacks and financial disputes• Analyze disputes and reports for fraud emerging trends and behaviors• Create reports, spreadsheets and SOP’s and required• Supports new hire training, internal departments external vendors and ongoing quality standardsInvestigations and Customer Service• Support investigations for Operational Resilience and Loss Prevention teams as needed• Support all customer escalations as related to fraud and policy abuse• Partners with and influences peers, including all Geo teams

Beaverton, Or.

Evaluating transactions using established criteria to detect potential incidents of fraud. Follow procedures to cancel, suspend or further investigate suspicious orders. Analyze the results of reports and system queries to identify areas of potential concern. Develop the competencies and expertise necessary to identify fraud warning signs and noteworthy trends in transaction data. Maintain support documentation and keep adequate records to enable Loss Prevention or law enforcement to investigate and resolve cases of fraud and abuse. Provide fraud investigation and troubleshooting support to internal functions and third party service providers Make recommendations for process improvements and help Fraud Analysts and Manager fine-tune the criteria used to identify incidents of fraud and abuse.

Portland, Oregon Area

• Field incoming and outgoing calls to assist customers with product look up, product fit up, product troubleshooting, warranty and non-warranty repairs.• Process credit card transactions for non-warranty tool repair.• Ship product to customers via FedEx or postal mail.• Educate customers on proper fit up and use of product

Portland, Oregon Area

Build and maintain a fully functional open source E-Commerce platform Web site.Manage Pay Per Click Marketing CampaignsAd Copy writing for improving PPC campaign performance.Content creation for Search Engine OptimizationIn depth analysis of campaign performance using multiple Web Analytic toolsContent creation and management of Business Social Media.

Portland, Oregon Area

Contract to hire with APW Distributing Inc.

Hillsboro, Or

One call resolution for all inbound Yahoo Small Business calls.Merchant Solutions, Web Hosting, Technical and Billing Support.Selected for Marketing Dashboard outbound projects.Subject Matter Expert: Marketing Dashboard, Local Listings and Commerce Central products.Assisted in Executive Escalations for Yahoo Small Business.Advertiser Verification and Customer Care.

Hillsboro, Or

Front line support for Client Advocate issues and questions.Diffuse highly aggravated, unsatisfied clients and customers complaints owning acting as the dedicated point of contact to assure a satisfactory outcome.Investigation and resolution of credit card fraud and compromised customer accounts.Responsible for caring to resolution executive (CEO / SVP) level escalations through phone support and e-mail via internal channels.Identify consistent areas of frustration, working internally to provide data to areas of the organization that can influence and create change. Collaborated inter-departmentally to resolve escalation issues.Create and implement forward-thinking, effective solutions to customer issues.

Burbank, Ca

Provided one on one consultation with client advertisers on how to create and implement a successful Internet marketing strategy using search engine placement.Taught client advertisers how to use applications and tools necessary to create effective search engine advertisements.Provided excellent telephone and e-mail customer service.Provided excellent telephone and e-mail technical support.Assisted in the Oct 06 New Hire Training class, teaching the CRM moduleSelected as a Panama platform Subject Matter ExpertCoordinated and Administered the Admin Support Training classCreated and distributed training documentation for the Admin Support Training classMonitored attendance, punctuality and administered the workload of Admin SupportTeam

Bachelor Of Science Business Administration - Bsa, Business Administration, Management And Leadership

Associate Of Applied Business - Aab, Business Management With Digital & Social Media Marketing Focus, 3.57 Gpa

High School, General Education