Ariel Arnoldi Email & Phone Number

• Provide advanced technical support for JSTOR Forum, Artstor, and other ITHAKA database websites• Implement access options to meet customer needs and interests• Subject matter expert: customer interaction with Accounts Receivable & Accounts Payable• Optimize processes through automation, training, and clear documentation • Cross-departmental advocacy for customers• Mentor new staff

Ann Arbor, Michigan, United States

• Provided technical support for JSTOR, Artstor, and other ITHAKA database websites• Championed user experience improvements with business analysts, developers, and other stakeholders• Performed data analysis on ticket timing, inquiry categories, and other metrics• Created/conducted training presentations for colleagues and new staff• Trend detection and reporting

Dearborn, Mi

• Created reports and macros via VBA and SQL• Coordinated amongst suppliers, engineers, purchasing, management, and logistics to assure prototype automotive components were planned, ordered, tooled, and delivered on-time for prototype builds• Experience with many aspects of the vehicle build (chassis, powertrain, electrical, interior, and exterior)• Extensive knowledge of international and domestic logistics• Followed part process through sourcing, quoting, ordering, shipping, and receiving

Ann Arbor, Mi

• Created & maintained databases for tracking large sets of customer information and prestige programs• Researched, compared, and selected live chat software used on website• Utilized pivot tables / pivot charts to analyze data and report findings in a clear and visually pleasant fashion• Created monthly and annual reports of regional sales data• Prepared Request for Quote (RFQ) in bid for large account• Automated data processes by writing macros and functions in VBA• Worked closely with IT to assure that the main company database met the needs of both customer service and sales departments• Maintained relationships with numerous national distributors and retailers• Created PDF and Excel forms for use by staff and consumers. • Conducted training and documentation for complex software programs and procedures• Maintained the day-to-day functions of two departments, including phone screening, event planning, travel arrangements, and more.

General office work, customer service, accounts receivable

Jensen Beach, Fl

• Perform quality control research• Verify licenses/history/legality of brokers, lenders, and others• Make recommendations based on information attained• Development/Optimization of Microsoft Excel workbooks• Data analysis, interpretation/presentation of findings

• Managed office of 15 employees with over 400 clients in a non-profit organization• Produced policy and procedure recommendations and revisions• Performed audits to ensure compliance with federal/grant requirements• Designed accurate and easy-to-comprehend forms, reports, and trainings (Microsoft Excel, PowerPoint)• Regularly assisted with HIV Prevention Department events

• Maintained an active caseload of 40+ individuals living with HIV/AIDS• Ongoing training, advocacy, and education on HIV/AIDS pathology and treatment• Developed/maintained forms workbook in Excel used for years by over 40 staff• Ensured confidentiality and compliance with HIPAA and other federal/grant requirements

• Assisted and gathered resources for families affected by disabilities• Modernized the organization’s resource library through the creation of an Access database• Provided supervised visitation services to a family involved in Children’s Services

B.A., Psychology

Helpful class-work: * Statistics * Research Methods in Psychology (heavy use of Analysis Tool-Pak, ANOVA, distribution of data, etc.)

Education record