Ariel Arnoldi Email & Phone Number

• Provide advanced technical support for JSTOR Forum, Artstor, and other ITHAKA database websites
• Implement access options to meet customer needs and interests
• Subject matter expert: customer interaction with Accounts Receivable & Accounts Payable
• Optimize processes through automation, training, and clear documentation
• Cross-departmental advocacy for customers
• Mentor new staff

Ann Arbor, Michigan, United States

• Provided technical support for JSTOR, Artstor, and other ITHAKA database websites
• Championed user experience improvements with business analysts, developers, and other stakeholders
• Performed data analysis on ticket timing, inquiry categories, and other metrics
• Created/conducted training presentations for colleagues and new staff
• Trend detection and reporting

Dearborn, MI

• Created reports and macros via VBA and SQL
• Coordinated amongst suppliers, engineers, purchasing, management, and logistics to assure prototype automotive components were planned, ordered, tooled, and delivered on-time for prototype builds
• Experience with many aspects of the vehicle build (chassis, powertrain, electrical, interior, and exterior)
• Extensive knowledge of international and domestic logistics
• Followed part process through sourcing, quoting, ordering, shipping, and receiving

Ann Arbor, MI

• Created & maintained databases for tracking large sets of customer information and prestige programs
• Researched, compared, and selected live chat software used on website
• Utilized pivot tables / pivot charts to analyze data and report findings in a clear and visually pleasant fashion
• Created monthly and annual reports of regional sales data
• Prepared Request for Quote (RFQ) in bid for large account
• Automated data processes by writing macros and functions in VBA

General office work, customer service, accounts receivable

Jensen Beach, FL

• Perform quality control research
• Verify licenses/history/legality of brokers, lenders, and others
• Make recommendations based on information attained
• Development/Optimization of Microsoft Excel workbooks
• Data analysis, interpretation/presentation of findings

• Managed office of 15 employees with over 400 clients in a non-profit organization
• Produced policy and procedure recommendations and revisions
• Performed audits to ensure compliance with federal/grant requirements
• Designed accurate and easy-to-comprehend forms, reports, and trainings (Microsoft Excel, PowerPoint)
• Regularly assisted with HIV Prevention Department events

• Maintained an active caseload of 40+ individuals living with HIV/AIDS
• Ongoing training, advocacy, and education on HIV/AIDS pathology and treatment
• Developed/maintained forms workbook in Excel used for years by over 40 staff
• Ensured confidentiality and compliance with HIPAA and other federal/grant requirements

• Assisted and gathered resources for families affected by disabilities
• Modernized the organization’s resource library through the creation of an Access database
• Provided supervised visitation services to a family involved in Children’s Services

B.A., Psychology

Helpful class-work: * Statistics * Research Methods in Psychology (heavy use of Analysis Tool-Pak, ANOVA, distribution of data, etc.)

Education record