Ariel Chua Email & Phone Number

Singapore

Additional responsibilities since promotion:• Check for Charity Governance• Exhibition Planning and Execution (Local and Overseas)• Management of Outreach to Law students• Management of Maritime and Port Authority of Singapore Global Internship Award (MPA GIA)• Overseeing the development of MPA GIA platform to increase efficiency

Singapore

• Working with companies to use our platform to draw in talent for their company• Proposal writing and executing of high profile events with ministers• Management of Global Internship programme (MPA GIA) which include designing, marketing, webpage planning, outreach and presentations• Preparing board papers which include data analysis• Stakeholder Management• Led learning journeys to garner interest in the maritime industry

Singapore

• Embarked on my passion of teaching and educating youths

Singapore

• Pre-opening of The Clan Hotel (324 keys), Oasia Resort Sentosa (191 keys), two overseas hotel openings in 2022 and one hotel rebranding.• Contributing to research and ideation on unique product offerings and creating elevated guest service experience processes in new and existing properties• Executed research, tender processes and management of new technologies in properties to increase productivity such as e-registration, passport scanners and self-check-in kiosks• Direct… Show more • Pre-opening of The Clan Hotel (324 keys), Oasia Resort Sentosa (191 keys), two overseas hotel openings in 2022 and one hotel rebranding.• Contributing to research and ideation on unique product offerings and creating elevated guest service experience processes in new and existing properties• Executed research, tender processes and management of new technologies in properties to increase productivity such as e-registration, passport scanners and self-check-in kiosks• Direct communication with hotel owners, higher management, operators and vendors to align all stakeholders for timelines to be met for pre-openings• Working with business units such as Finance, Front Office, Housekeeping, HR, IT, Marketing, Revenue for hotel openings.• Budgeting for CAPEX and OPEX• Research and executing of Covid-19 new normal technologies in hotel properties• Worksafety Analysis, Research and Protocols• Updating SOPs for Hospitality Organisation. Show less

Singapore

• Worked on a project for Managing Director to launch Reservations Guest Recognition Program.• Attached directly to Hotel Manager directly for 2 months to work on a second hotel project - Launch of Hotel Family Programme to target family travellers.• Under the Revenue and Reservations Team, worked together to maximise revenue and occupancy.• Fluent in MARSHA Reservations Systems, OPERA and multiple travel extranets.• Creating and managing guest reservations and needs.• Tasks… Show more • Worked on a project for Managing Director to launch Reservations Guest Recognition Program.• Attached directly to Hotel Manager directly for 2 months to work on a second hotel project - Launch of Hotel Family Programme to target family travellers.• Under the Revenue and Reservations Team, worked together to maximise revenue and occupancy.• Fluent in MARSHA Reservations Systems, OPERA and multiple travel extranets.• Creating and managing guest reservations and needs.• Tasks included interacting with guests, taking payment for reservations, arrival and cancellation reports, upselling of hotel products, responding to phone calls and emails.• Significant understanding of hotel revenue maximisation through different target markets, occupancy and rates. Show less

Singapore

• Engage in daily operations and working as the shift leader duties and establishing teamwork.• Managing first contact point with pre-arrivals emails, guest arrivals and following up with guests after their stay.• Providing personalised service to guests for ensuring a memorable stay.• Rectifying guest incidents to enhance and create loyal guests.• Assigned to be Butler (24-hour standby) for VVIP guests and taking full care of guest's needs throughout the entire stay.• Usage… Show more • Engage in daily operations and working as the shift leader duties and establishing teamwork.• Managing first contact point with pre-arrivals emails, guest arrivals and following up with guests after their stay.• Providing personalised service to guests for ensuring a memorable stay.• Rectifying guest incidents to enhance and create loyal guests.• Assigned to be Butler (24-hour standby) for VVIP guests and taking full care of guest's needs throughout the entire stay.• Usage of OPERA to do in-room check-ins, requiring in-depth product knowledge of the hotel itself to give a hotel orientation to guests.• Provided lateral service for departments such as Club, Guest Recognition, and others to ensure successful service delivery for guests. Show less

Singapore

• The representative of various National Tourism Organisations.• Organising of travel-related events.• Marketing of destination and reaching out to potential visitors.• To increase Singaporean tourist arrivals for the specific destination through leisure and MICE events.• Requires accurate and in-depth product knowledge specific to destinations - Airlines, attractions, transportation, and hotels.• Assisting in events-based roles from 2012 to present

Maldives

• Solely managed all Chinese guests and their needs from start to end in the luxury resort • Assisting in both land and sea entertainment.• Planning and executing luxury resort events and private events for guests.• Coordination and communicating with different departments (F&B, Maintenance, Housekeeping, Bar, etc.) to arrange the essential products for event execution.• Assisting with in-room check-ins and resort island orientation for guests.• In-charge of all Chinese… Show more • Solely managed all Chinese guests and their needs from start to end in the luxury resort • Assisting in both land and sea entertainment.• Planning and executing luxury resort events and private events for guests.• Coordination and communicating with different departments (F&B, Maintenance, Housekeeping, Bar, etc.) to arrange the essential products for event execution.• Assisting with in-room check-ins and resort island orientation for guests.• In-charge of all Chinese guests during their stay. Show less

Education record

• Student Leader in Student Orientation Camp for Singapore Institute of Technology • Participation in Sign Language events to expand.

Tourism And Resort Management

Activities and Societies: Dive Club Leo Club • Overseas Immersion Programme to China, Tianjin Florida International University (5 weeks)..