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Ariel Daugherty Email & Phone Number
Fraud Detection Associate
at
Genpact
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Fraud Detection Associate
Location
Greater Clarksville Area, United States, United States
Company size
Who is Ariel Daugherty? Overview
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Quick answer
Ariel Daugherty is listed as Fraud Detection Associate at Genpact, a company with 132692 employees, based in Greater Clarksville Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Ariel Daugherty.
Ariel Daugherty previously worked as Annual Enrollment Client Service Representative at Empyrean and Fraud Analyst Representative at Cbe Companies. Ariel Daugherty holds Bachelor Of Science - Bs, Mathematics And Computer Science, Cum Laude from Austin Peay State University.
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Genpact
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Profile bio
About Ariel Daugherty
Hi! I am Computer Scientist, and I began my love for Computer Science as soon as I went to the Governor's School for Computational Physics at Austin Peay State University in high school. I originally wanted to attend the Governor's School for the Arts and Humanities, but I was rejected. Being accepted into the Governor's School for Computational Physics boosted my confidence in this field since I had never coded before. This experience led to me graduating with a 4.0 GPA, full honors, and a full-ride scholarship from Franklin County High School. I attended Austin Peay State University, and I received my Bachelor's Degree of Science in Computer Science with a minor in Mathematics with Cum Laude status. Additionally, I was a part of Phi Kappa Phi, Alpha Lambda Delta, and Golden Key International Society. During my undergraduate career, I worked in two different internships as well as a few other jobs. One internship involved data mining, using Excel, and creating an IEEE paper for my professors to examine. My second internship involved working as Senator Bill Power's Legislative Intern in the Tennessee Legislative Internship program. At first, I was denied. However, I was given a second chance, and I received the opportunity to observe politicians and their duties. After these internships, I was able to work as a Course Catalog Coder/Troubleshooter, Teaching Assistant, and Coding Camp Instructor for Austin Peay State University. I loved every position, but they were temporary. After graduation, I worked at Best Buy as a Customer Experience Specialist where I could help customers with technology issues, gain Geek Squad training, and perform retail work. Unfortunately, I had a major health issue, and I had to leave this position. After I recovered, I worked as a Fraud Analyst Representative for Verizon through CBE Companies at a call center. I had to learn 8 different pieces of software, de-escalation tactics, and multitasking to the highest degree within two weeks before I started receiving inbound calls. I loved this job as well, but I went through a tornado in December of 2023. I left this job in April since I earned enough money to take some time to process what occurred. My life has been pretty tragic, but I always prevail. I have a unique way of ensuring customer retention as well as finding fraudulent trends. Not only that, I love teaching people how to use their technology and prevent fraudulent attacks. I am proud to say that my tragic experiences inspired me to become my best self and help others.
Current workplace
Ariel Daugherty's current company
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Genpact
9 roles
Ariel Daugherty work experience
A career timeline built from the work history available for this profile.
Annual Enrollment Client Service Representative
Current- Answered questions and resolved issues based on phone calls, emails, internet inquiries from members, clients and others while maintaining consistent quality.
- Researched and responded to enrollment issues.
- Provided problem resolution by effectively communicating with other departments, product vendors, and the participant or client.
- Effectively documented and tracked contacts with participants, clients and vendors.
- Escalated appropriate referrals, complaints, grievance and appeals according to client requirements.
- Educated participants, clients and others on self-service options.
Aug 2024 - Present
Fraud Analyst Representative
- Reduced fraud losses while focused on customer experience, protection, and account documentation during outbound and inbound calls to consumers and businesses
- Analyzed account processes and transactions to identify undetected fraud, correlated activities, and fraudulent trends
- Learned multiple internal and external tools to analyze available information to achieve the proper Fraud/Not Fraud decision regarding orders, credit applications and account changes
- Utilized the ticketing system inside the Verizon account software for cases regarding credits to accounts, suspension and disconnection of fraudulent lines, and ensuring orders and credit applications are marked.
- Assisted customers with basic troubleshooting of their phones, tablets, and computers
- Assisted customers with resecuring their accounts by resetting login credentials
Jun 2023 - Apr 2024
Customer Experience Specialist
- Assisted customers with the checkout process, returns, and exchanges
- Assisted customers with issues they had with their phones, tablets, and computers in the Geek Squad department
- Ensured a high level of customer satisfaction
- Recommended products and solutions that met customers’ needs
Jun 2022 - Mar 2023
Customer Service Sales Representative
- Used Google Sheets to create and continuously update a complete list of inventory in the entire store, a list of deposits and total accrued revenue
- Answered incoming customer calls regarding questions on product repair, product repair status or pricing
- Maintained a high understanding of electronic products
- Ensured a high level of customer satisfaction
Sep 2022 - Nov 2022
Teaching Assistant And Coding Camp Instructor
- Graded 3 Computer Science courses for 57 students
- Taught 70 students from age 8 to 18 on how to create and code a Roblox World and Scratch programs
- Assisted students with troubleshooting issues on their devices
- Tutored other students in Computer Science courses
- Set up 6 stations of equipment for a new IT office including printers, monitors, towers, and shredders
- Assisted with downloading software onto the devices for the new IT office
Jan 2022 - May 2022
Degree Work Technician
- Assisted and instructed over 600 professors and faculty about Degree Works Technologies and how to troubleshoot common issues regarding the software
- Learned new coding language Scribe and used it to create, maintain, and troubleshoot over 3000 blocks of Scribe code for each degree, concentration, and minor
- Assisted with creation of the Outlook Email ticketing system for the department
- Assisted students and teachers with troubleshooting rare issues occurring with the Degree Works software
- Ensured over 10,000 students would have a consistently working resource to track their graduation path
Aug 2021 - Dec 2021
Tennessee Legislative Intern
- Reported and informed over 200 constituents about legislation
- Filed over 15 legislative bills
- Communicated with over 330 school and government officials to inform about government officials
- Maintained office’s health and safety
- Assisted other offices with software issues and hardware issues occurring within the system the Tennessee General Assembly utilized
Jan 2020 - May 2020
Astronomy/Computer Science Data Mining Intern
- Maintained & mined over 60,000 data points
- Created a report on the Dark Energy Survey (DES) for staff members' review
Aug 2019 - Dec 2019
Team & coworkers
Colleagues at Genpact
Other employees you can reach at genpact.com. View company contacts for 132692 employees →
FA
Felica Amu
Colleague at Genpact
Ghana, Ghana
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NL
Namani Lahari
Colleague at Genpact
Hyderabad, Telangana, India, India
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CS
Ca Sahil Khatri
Colleague at Genpact
Alwar District, India, India
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ZZ
Z Zz
Colleague at Genpact
Freeport, New York, United States, United States
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HG
Harshavardhan Goud
Colleague at Genpact
Telangana, India, India
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SG
Shivaraj Ghatwal
Colleague at Genpact
Hyderabad, Telangana, India, India
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DK
Deepa Kushwaha
Colleague at Genpact
Delhi, India, India
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SR
Suhail Rehman
Colleague at Genpact
Sandila, Uttar Pradesh, India, India
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MA
Manish Almia
Colleague at Genpact
Faridabad, Haryana, India, India
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SV
Sumalatha Vuyyala
Colleague at Genpact
Warangal, Telangana, India, India
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Felica Amu
Colleague at Genpact
Ghana, Ghana
View →
NL
Namani Lahari
Colleague at Genpact
Hyderabad, Telangana, India, India
View →
CS
Ca Sahil Khatri
Colleague at Genpact
Alwar District, India, India
View →
ZZ
Z Zz
Colleague at Genpact
Freeport, New York, United States, United States
View →
HG
Harshavardhan Goud
Colleague at Genpact
Telangana, India, India
View →
SG
Shivaraj Ghatwal
Colleague at Genpact
Hyderabad, Telangana, India, India
View →
DK
Deepa Kushwaha
Colleague at Genpact
Delhi, India, India
View →
SR
Suhail Rehman
Colleague at Genpact
Sandila, Uttar Pradesh, India, India
View →
MA
Manish Almia
Colleague at Genpact
Faridabad, Haryana, India, India
View →
SV
Sumalatha Vuyyala
Colleague at Genpact
Warangal, Telangana, India, India
View →
2 education records
Ariel Daugherty education
Bachelor Of Science - Bs, Mathematics And Computer Science, Cum Laude
Associate Of Science - As, Cum Laude
FAQ
Frequently asked questions about Ariel Daugherty
Quick answers generated from the profile data available on this page.
What company does Ariel Daugherty work for?
Ariel Daugherty works for Genpact.
What is Ariel Daugherty's role at Genpact?
Ariel Daugherty is listed as Fraud Detection Associate at Genpact.
Where is Ariel Daugherty based?
Ariel Daugherty is based in Greater Clarksville Area, United States, United States while working with Genpact.
What companies has Ariel Daugherty worked for?
Ariel Daugherty has worked for Genpact, Empyrean, Cbe Companies, Best Buy, and Hashtag Ifix It Llc.
Who are Ariel Daugherty's colleagues at Genpact?
Ariel Daugherty's colleagues at Genpact include Felica Amu, Namani Lahari, Ca Sahil Khatri, Z Zz, and Harshavardhan Goud.
How can I contact Ariel Daugherty?
You can use AeroLeads to view verified contact signals for Ariel Daugherty at Genpact, including work email, phone, and LinkedIn data when available.
What schools did Ariel Daugherty attend?
Ariel Daugherty holds Bachelor Of Science - Bs, Mathematics And Computer Science, Cum Laude from Austin Peay State University.
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