Ariel Hernandez Email and Phone Number

Actively manage a team of Area Learning Managers and Learning Coordinators, including their deployment, development and productivity. Ensure that the work of the team and individuals is continually aligned to meet internal customer’s needs. Act as a proactive and productive liaison/partner with the North American Learning Teams, consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics.Employee Development:• Foster the development and growth of Amazon employees (onboarding, mentoring, teaching, etc.).• Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.• Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals.• Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of Delivery Station performance and goals and required YOY improvements and provide training assistance where necessary in order to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business.• React quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts.• Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center.Execution & Analysis:· Ensure that training is tracked and recorded, including progress and skill sets.· As needed, manage grant proposals including implementation, tracking and relationship management.· Create, manage and update training content and associate compliance audits.· Analyze and understand data to suggest improvements for training and operations.· Track and communicate Learning Department goals, assignments and progress locally and at a network level.

The Learning team is responsible for the successful orientation, training and coaching of all Delivery Station employees and site-level support teams (contingent/seasonal staff, etc.)Employee Development:• Foster the development and growth of Amazon employees (onboarding, mentoring, teaching, etc.).• Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.• Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals.• Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of Delivery Station performance and goals and required YOY improvements and provide training assistance where necessary in order to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business.• React quickly and efficiently to production imperatives, scheduling conflicts and network-wide rollouts.• Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center.Execution & Analysis:· Ensure that training is tracked and recorded, including progress and skill sets.· As needed, manage grant proposals including implementation, tracking and relationship management.· Create, manage and update training content and associate compliance audits.· Administer methods for gathering and tracking training metrics.· Analyze and understand data to suggest improvements for training and operations.· Track and communicate Learning Department goals, assignments and progress locally and at a network level.

· Supporting all safety programs and OSHA compliance to ensure a safe work environment for all Associates· Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality· Partnering with the management team to establish and maintain quality control standards· Proactively identifying and leading process improvement initiatives and Lean tools· Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor· Leading and developing a team of Amazon associates· Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed· Ensuring procedures are followed for building security and product loss prevention· Creating, managing, and supporting recognition and communication programs

-Responsible for 3 warehouse supervisors and 9 leads-Manage inventory levels and ensure accuracy -Ensure proper loading, timely departures, and delivery of semi's and bobtails -Ensure safe handling and proper documentation of breakage -Research and apply corrective actions for shortages, refusals, filling errors, not on trucks, missed deliveries, breakage, and incorrect invoices-Work cross- functionally with the Director of drives and Delivery and the sales team to resolve and eliminate internal and external issues-Manage warehouse company safety SOPs -Develop and manage warehouse KPIs to drive results and improve safety, productivity, and customer satisfaction -Plan, organize, and coordinate quarterly/ annual warehouse inventory both in house and 3rd party facilities -Promote ongoing best in class customer service throughout all positions in warehouse operations -103 employees -Responsible for hiring, corrective action, terminations, and employee relations -Accountable for forecasting finances and budgets of 75-85 million

-Schedule the receiving and delivery of raw materials/finished products in a timely manner-Utilize docks, warehouse layout and route truck loading patterns that minimize loading time-Ensure the optimal inventory levels of full goods are maintained in order to fulfill daily sales needs-Provide timely service to sales department while minimizing warehouse and production costs-Supervise 50+ warehouse Team members -Ensure the team is adequately staffed, managed and trained-Maintain the inventory system to aid in production scheduling-Maintain all housekeeping and safety standards-Develop team to solve day-to day operational issues-Motivate team members to achieve goals-Organize and facilitate work team meetings if needed-Solve daily operational issues Administer polices and practices-Initiate and implement projects-Conduct presentations and formal training as needed-Improve team communication

-Drive sales in assigned area-Drive the financial performance of assigned area-Ensure compliance with Company policies and procedures-Model, enforce, and provide direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.-Participated in community outreach programs, and encourages and supports hourly Associates in serving as good members of the community.-Provide supervision and development opportunities for hourly Associates in assigned area.-Upheld the Company's Open Door Policy

Responsible for increasing sales by recruiting sellers and promoting brand awareness on Instagram.