- Delivered superior customer service to both external clients and internal employees in person and over the phone while creating a welcoming and inviting environment at the front desk, while ensuring company protocols were followed.- Proactively learned the multitude of services provided by JFS to the public, focused on promoting agency within the community, and efficiently directed clients to appropriate programs. - Processed client payments for fee-based services. - Coordinated all building vendor services: scheduling maintenance, cleaning, landscaping, and special projects to ensure a clean, safe work environment. - Organized and maintained company inventory supplies, ordered requested items for staff, and maintenance items for the building. - Performed daily operational tasks for opening and closing the company building; distributed mail, mailing items, checking answering service, responding to emails, and monitoring surveillance devices.- Efficiently scheduled client appointments for access to food pantry services at two different locations; logged their appointments into company databases, updating databases with canceled and rescheduled appointments. - Remained adaptable as the food pantry processes were constantly evolving and changing at both locations while ensuring clear communication to clients around each location’s process. - Processed client intake paperwork; generated correct paperwork based on services, coordinated mailing and emailing paperwork to the client, uploaded the completed intake forms into two different databases, and emailed appropriate staff personnel once paperwork was completed.

- Facilitated a perfect dining experience to a 40-50 person section nightly while customers enjoyed a theater performance. - Proficiently organized and managed multiple tasks: taking orders, delivering items to each table, managing multiple check orders and payments while working under high pressure and with time constraints focused on creating a customer-centric experience. - Recognized by management for outstanding customer service and having a high amount of customers requesting seating in my section. - Collaborated with and directed a server assistant clearly and concisely during and after service. - Resolved customer concerns in a timely and efficient manner.