Collaborate effectively with relevant vendors to support all PenFed escrow operations, addressing concerns related to mortgage loan servicing. Additionally, perform audits on hazard claims, process check disbursements, authorized check endorser, and direct contact for branch assistance and authorization approval. Assist with improvement plan execution processes and escalates risks and/or operational deficiencies identified to direct leaders. Monitor and ensure assigned task are being completed in a accurate and timely fashion in accordance with established standards levels of service. Conduct root cause analysis reviews and problem solve for internally and externally raised member issues as assigned; address identified issues by conducting loan- level research on presented issues and provide a sound resolution through various forms of communication.

The responsibilities for making outbound collection calls and receiving inbound calls from customers on accounts past due .Must be able to identify payment problems and solutions, for severely aged accounts to create urgency and timelines. Specialties handle variety of account issues assist with bankruptcy, active foreclosure, consultation escrow, payment transactions, ARM changes, and generate payoff request including other investor specific inquiries. Ability to identify and provide early intervention workout options to borrowers facing imminent default or short-term hardship reasons. Assigned specialized calling campaigns and or other special projects based on business/management needs. Insurance claim inflow specialist for accounts payable, property damage loss and procedures with endorsements. Analysis the escrow and ensure the following amounts are shown and available with correct information. Implement research with probable cause if error in any department: insurance, taxes, or escrow for procedures updates.

Assisting Kohl’s charge customers with account maintenance updates and questions for Kohl’s credit consumers. As well assist store Point of Sale associates with referrals or questions related to the Kohl’s transactions through a variety of channels. We also help with credit application and gift card and manual authorization and approvals. Review credit report for personal data information for quick credit approvals. We take action on customer accounts within compliance guidelines and policy. Other daily functions consist of: payments, dispute, corporate feedback, and online capabilities.

My daily functions were responsible for preparing the file for the assigned Underwriter, but not limited to credit check, employment verification, & income validation. Sending case sensitive mailing and acquiring notary service for proper signatures and completion of intake process. The task was to research any required documents in the primary servers (I-portal, Urban, AS400 series), to inform adequate information in a timely manner to ensure best workout solution. Collect required financials, order attorney fees, escrow, and validate the flood certification. Place outbound calls on those approved, and or deny and process declines per guidelines and closing procedures.