Brightest is a Certified B Corp designing and delivering intelligent, modern sustainability software, expert ESG guidance, and social impact solutions for hundreds of organizations, brands, and governments around the world.🔹 Role Overview: As a dedicated Client Success and Account Manager at a leading sustainability and ESG software company, my primary focus revolves around orchestrating seamless client onboarding experiences and providing ongoing support throughout their software implementation journey. My role encompasses offering both technical expertise and comprehensive guidance aligned with each client's unique ESG objectives.🔹 Client Onboarding & Support: I specialize in delivering comprehensive technical and topical assistance to our esteemed clients. By deeply understanding their unique ESG objectives, I tailor our software solutions to align perfectly with their sustainability goals, ensuring maximum impact and efficiency.🔹 Organizational development & collaboration: Internally, I drive initiatives aimed at enhancing organizational efficiency and synergy across sales, IT, and client success departments. Through the development of streamlined communication channels and optimized workflows, I facilitate harmonious cross-departmental collaboration to lay the foundation for company growth and better serve our evolving client base. 🔹 Continuous Improvement & Innovation: I am committed to refining our client onboarding processes to deliver an exceptional user experience. Additionally, I continuously enhance and update our comprehensive suite of client tutorial guides and documentation, ensuring our clients have access to the latest resources to maximize their software utilization and success.

The German Federal Ministry for Economic Cooperation and Development funded and Deutsche Gesellschaft für Internationale Zusammenarbeit implemented a bilateral project which aims to improve the framework conditions for private sector investment into RE/EE for self-generation and support to public utility business strategies to adapt to the changing energy market. • Managed steering committee of political & private sector partners; responsible for annual reporting to commissioners • Quality control of RE/EE TVET training material; executed service contracts & procurement; coordinated project communication material and outreach campaigns

The German Federal Ministry for Economic Cooperation and Development funded and Deutsche Gesellschaft für International Zusammenarbeit implemented a project aimed to support technical, planning and institutional capacities of key sector stakeholders with a focus on large-scale renewables, net metering/grid-connected RE and energy efficiency in households and SMEs. • Developed internal organizational structure; coordinated communication platforms & budget of 2 knowledge exchange networks of 70+ energy, climate, water, agriculture GIZ projects across the sub-Sahara Africa and MENA regions• Lead organizer of international workshops in Ethiopia, Ghana, Nigeria, Tunisia, South Africa of 100+ attendees; led 15+ virtual seminars; coordinated international study tours; workshop design & facilitation

The German Federal Ministry for Economic Cooperation and Development funded and Deutsche Gesellschaft für International Zusammenarbeit implemented special initiative aimed to introduce innovations (technical, methodological) to boost the income of smallholder farmers, create more employment opportunities, and to increase regional food supplies. The project activities focus on the maize and rice value chains in the southern regions of Ghana. • Lead coordinator of 3-day,120 agriculture stakeholder conference of private and public sector actors • Managed budget & contracts; designed workshop activities; developed presentations; performed quality control of farmer training material

Lotus Foods is a certified B Corporation company that promotes rice biodiversity and creates market entry for heirloom varieties of rice grown sustainably by smallholder farmers in emerging countries. • Advised project design and strategy for verification of sustainable production methods for over 4,000 international partner rice producers to increase supply chain transparency for investors and consumers• Initiated and develop database of four heirloom rice variety supply partners in Cambodia, India, Indonesia, and Madagascar for social program impact evaluation• Enhanced relationships with supply partners and rice farmers to identify information gaps and opportunities for improving implementation of the “System of Rice Intensification”

• Collaborated on project operation strategies, identified approaches for achieving indicator goals, led to partnership with a farming institute as the lead field center• Event manager for participation at “West African Plastprintpack International Trade Show” featuring over 45 international organizations, facilitated dialogues with future partners • Lead participant organizer for project launch stakeholder workshop, 90 participants, cohesive environment for collaboration opportunities• Recruited and trained three succeeding interns

• Established trusting relationships with scientists, research institutes, and NGOs • Translated technical knowledge and research findings on current conservation ecology issues in tropical regions, 18 featured articles and 2 children articles • An article achieved top 150 most viewed of intern articles in 2014, received honorable mention for young journalist prize for environmental reporting 2014

Intern Journalist

• Optimized work progress through nurturing and monitoring zebra fish specimens for investigating potash pollution in riverine ecologies of the Werra, Germany tributary system• Executed water parameter measurements, salinity stock solution preparation that sustained multiple generations of zebra fish• Conducted data collection, report writing, and literature review, that supported a change in the experiment methodology and designed innovative model fish aquariums

• Facilitated user dialogue through meticulous content editing and quality control • Curated online project platforms to provide collaboration opportunities for network members