Ariel Melnik Email & Phone Number

Israel

• Led solution-focused efforts and best practices for Fortune 500 clients at LivePerson, ensuring smooth implementation of new features and support plans.
• Worked closely with customers' technical teams to manage bugs, address requests, and provide ongoing support.
• Fostered collaboration between brands and internal teams like Security, Support, and Product to enhance product quality and customer satisfaction.

• Served as the primary contact for customer operations groups, handling technical escalations efficiently and effectively.
• Enhanced account usage and configuration by leveraging in-depth analysis of database information using Oracle and MySQL.
• Conducted comprehensive testing, including User Acceptance Testing (UAT), sanity testing, unit testing, and system testing, post-release and during maintenance phases.

Effectively troubleshooted and managed assigned support cases to meet SLAs. Took a proactive role in leading and participating in projects within the Support organization. Maintained clear and efficient communication both internally and externally during service incidents.

Provided leadership to the support helpdesk team at LivePerson, ensuring adherence to SLAs and driving a customer-centric approach to issue resolution. Delivered consistent high-quality support to optimize customer satisfaction.

Supervised a helpdesk team to deliver world-class support to clients through both web and telephone channels.