Ariel Owens Email & Phone Number

Austin, Tx, Us

Austin, Texas

Maximize gross and net retention by minimizing churn and expanding revenue.Proactively monitor customer engagement and health, intervene with customers who aren’t using the product effectively and help them maximize their return on investment in Service Direct.Improve user-facing educational resources (e.g., articles and tutorials) focused on adoption and engagement.Inform and energize users through onboarding to engage and deepen customer experience.Work with leaders across Service Direct to analyze common support issues and provide feedback to Product and Engineering teams to reduce or eliminate those support issues.

Austin, Texas Area

Responsible for the system life cycle management of assets including the receiving, inventory management, asset database management, move/ add/ changes, decommissioning, redistribution, physical security of assets and final disposition of the assets.Work collaboratively with and report to asset management team and senior executives.Forecasting and ordering of stock orders, special orders, accessories, software, and various other assets company-wide.Create and update knowledge base articles on processes to help eliminate improper ticket completions and tasks.

Dallas/Fort Worth Area

Identify areas for continual improvement to streamline processes and reduce costs, as well as drive increased systemic solutions.Conducted heavy customer/carrier interaction and communication daily via phone and/or email.Updated and documented shipment information from customers into SMS operating systems as needed.Training carriers and customers on the use of Ryder web tools and our policies.

Orlando, Florida Area

Participated in multi-dimensional team that served more than 20,000 Guests per day. Demonstrate amazing customer service in a high-volume and high-stress area.Eliminate mishaps by monitoring guest safety and promptly reacting to situations in a timely manner.Partner with multiple departments performing verbal and written communication skills to ensure customer satisfaction.

Biloxi, Mississippi Area

Record and maintain behavioral reports, attendance records and family profile information while reducing data errors by overseeing file management and customer relations.Supervising more than 300 youth and 15 staff members in day-to-day activities.Plan and implement enrichment-activities for School Aged Care and Recreation programming.

Biloxi, Mississippi Area

Provided daily activities for all appropriate age groups, instilling the six character pillars.Interacted with children and adults to provide information and instruction, as assigned.Maintained a proper report on every youth given in my care.

Bachelor Of Science - Bs, Business Administration And Management, General

Activities and Societies: ❖Society for Human Resource Management (2 years) ❖Volunteered at Humane Society (2 years)

Associate Of Arts (A.A.), Business/Commerce, General

High School Diploma

Activities and Societies: NJROTC, National Honor Society, ASL Honor Society, Varsity Theatre, Patent Pending Improv Group