Management of software development team, service desk, finances, customer success, sales, design, IT infrastructure.- Head of product: Queue management + customized indoor signage system: www.cwbox.net- Head of Continuous improvement: detect and manage customer needs since 2010 to enhance and customize the system.- Head of innovation: manage the development of our own Facial recognition algorythm for integration with queue management.- Head of the system approval project… Show more Management of software development team, service desk, finances, customer success, sales, design, IT infrastructure.- Head of product: Queue management + customized indoor signage system: www.cwbox.net- Head of Continuous improvement: detect and manage customer needs since 2010 to enhance and customize the system.- Head of innovation: manage the development of our own Facial recognition algorythm for integration with queue management.- Head of the system approval project for a large banking company that raised sales by 250% in one year- +800 incidents/requests solved per month;- More than 2000 customers;- 99% customer loyalty;- Head of the system approval project for a multinational laboratory network. (In progress). Show less