Senior Technical Writer
CurrentOrganized and standardized documentation, creating a scalable and easy-to-navigate information architecture for internal and end-user docsLed content projects across teams, collaborating with Product Managers, Developers, and SMEs to document features and create outlinesManaged REST API content, ensuring clarity for developers, and participated in API QA testing with Postman, Stoplight, and OpenAPIStandardized component libraries and repurposed content across platforms using topic-based authoring, scripts, and content management toolsWrote 'Docs as Code' for software and API, working with YAML, JSON, and GitHub, and participated in code reviews for version-controlled updatesProduced intuitive end-user documentation, including use cases, release notes, and REST API guides, tailored to user personasDeveloped and maintained style guides for API, UX copy, and technical content, ensuring consistency across DevOps, product, and marketing teamsConducted usability testing, refining UX copy and Figma mockups to enhance text placement and clarity, aligned with best practices