Builds client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing claimsCurrently managing a mass tort case with over 5000 clientsPulls weekly reports for 100s of client totals including but not limited to records attained, medical history, residential history, and turndown progressActively works with attorneys to draft all client correspondence and independently manages all mass communications to 100s of plaintiffs on a monthly basisManaged and trained multiple temp groups on proper billing, mailing, filing and reporting techniques. Tracked hours and progress to report back to upper managementConducts interviews with clients, lawyers, and experts to produce research papers regarding environmentally contaminated sites

Managed and monitored all cash and reconciled drawers against cash register reports at end of dayOrganized bar inventory to keep stock within optimal levels and meeting customer demandsDeveloped new signature cocktails to support bar marketing brand and increase profitsTrained new bartenders and scouted auditioned performers for various special events

Project manager for a large PC deployment of over 200 computers and managed support teamAssessed system hardware/software and suggested modifications to reduce lag time and improve speedStreamlined repair processes and update procedures for support action consistencyDeveloped detailed project plans to monitor and track progressTraveled independently to different field offices to deploy systems throughout TDIMaintained and managed allocation of systems for various TDI departments ensuring flawless delivery.Selected to be on numerous projects, both in a group and independently, including special use and large deployments.Developed a detailed project plan to monitor and track progress.Extensive knowledge of Desktop Support for all computer related agency activities.Entered and processed incidents in the Desktop Incident Tracking System.Remote troubleshooting of software and hardware issues.Traveled independently to different field offices to deploy systems throughout TDI.Contacted customers for scheduling installations/deployments, as well as attended weekly meetings with management to go over projects.Trained new employees on all TDI procedures and policiesCreated new images and deployed PCs to new hires throughout TDI

Scanned entire HP network of over a million devices for weak passwords and other unauthorized access Retrieved critical system files, and analyzed system files for security vulnerabilitiesExperience working with Redmine to archive information and created a customized trouble ticketing system used to track intrusionsTrained new employees on projects and goalsManaged points of contact for intrusion prevention systems; security firewalls and their owners throughout HPCapable of retrieving shadow, password files, and specific documents or logsWorked with Microsoft Office to create presentations, spreadsheets, and e-mail notifications used by HP employees worldwideCreated newsletters that are sent to HP employees regarding security news and updatesWrote numerous progress reports that were reviewed and used by upper level managers for planning and overall program developmentPerformed penetration tests against Windows and Unix based machines such as HP/UX, OSX, and LinuxExperience in gaining administrative privilege on systems and performing security attacks and analysis that required intimate knowledge of system internals and TCP/IP based networking

Recognized by management and was promoted to supervisorShift Supervisor at the highest volume Starbucks in central TexasTrained all incoming employees in store operations; cash handling, customer relations, opening and closing proceduresProvided input to upper level management for employee developmentWorked bar as a certified barista during peak times in high volume storeResponsible for coordinating meetings with team and create a plan of action to ensure store successMaintained entire store inventory, stocking procedures, and developed a catalog for daily and weekly re-orders