Ariel Brown Email & Phone Number

Greater Indianapolis

Indianapolis, Indiana Area

- Extensive background in client relationship management with experience in strategic service planning and delivery, facilitating interdepartmental initiatives, and building relationships with clients to promote growth and expansion opportunities. - Strong track record of working across teams and all levels of an organization, including leaders in Product, Operations, Marketing and Sales to influence the company strategic roadmap and deliver long-term value and growth to clients. - Demonstrated success in program management and customer service delivery, using data-driven decision-making to balance client needs with operational scalability and risk management.

Indianapolis, Indiana Area

- Provide input and support to business units regarding the effective application of internal policies and in the assessment of liability and regulatory-related factors involved in day-to-day operations.- Recommend and implement solutions to complex business scenarios.- Participate in risk management efforts to detect fraudulent/suspicious activity- Analyze accuracy, completeness, and effectiveness of educational, training, and reference tools

Indianapolis, Indiana Area

- Support North American Distribution and Shareholder Services with emergent and recurring operational issues by providing consultative services to external and internal contacts on all aspects of retail and non-proprietary retirement plan business- Create content, facilitate training, and oversee ongoing coaching of associates to develop effective call processes- Resolve escalated situations and complex requests to ensure the highest level of support for dealer firms and RIAs

Indianapolis, Indiana Area

- Educate internal and external customers on American Funds products, policies, and services- Coordinate and develop solutions for American Funds Service Group to address changing legislation and the regulatory environment- Provide guidance to the Retirement Plans work stream regarding technical operations, processes, and best practices- Coach associates to solve for quality and efficiency concerns- Engage emerging leaders through mentoring and communication coaching