Ariel Dean Email & Phone Number

Remote

Cultivate and maintain strong relationships with nonprofit organizations, grantmakers, and individuals.Provide personalized training, support, and guidance to clients on utilizing Candid's data, insights, and tools effectively.Serve as a trusted advisor to clients, offering expert advice and recommendations to help them achieve their goals.Collaborate cross-functionally with internal teams to address client needs and ensure client satisfaction.Drive adoption and engagement of Candid's products and services among clients through targeted outreach and communication efforts.Gather client feedback and insights to inform product development and improvement initiatives.Represent Candid at conferences, events, and industry gatherings to promote brand awareness and thought leadership.

Orchestrated strategic coordination with Sales and Product Departments, delivering incisive quarterly analysis of customer behavior and user experience trends to drive engagement for SaaS products and increase retention.Demonstrated prompt and effective problem-solving skills, providing timely resolutions to complex product and accounting concerns, including new user onboarding, support tickets, technical support, and creating customized campaigns.Pioneered and executed robust online training and onboarding processes, significantly boosting user success rates by 70% to reduce churn.Supported initiatives to transition existing customers from legacy plans to new packaging and pricing, enhancing customer satisfaction and value.Processed and recorded all client queries into ChurnZero, including health checks, client feedback, and client support tickets to improve customer service.Conducted product training and presentations to internal employees and new and existing customer users, and provided coaching and recommendations to improve productivity and satisfaction.Completed daily, weekly, and monthly reports to keep operations and management informed of service risks and issues.

Coordinated renewals for small business accounts portfolio exceeding quota goals.Facilitated cross-team collaboration propelling customer value, improving retention rates, and driving new revenue growth by 25%.Surpassed expectations throughout the renewal sales cycle in B2B relationship and channel management resulting in 90% renewed sales, exceeding quarterly renewal goals by an average of 92%. Trained and developed two renewal specialists during the transition to a Client Success Manager role, creating training materials and plans for the new renewals manager.Assisted the BDR team in executing new B2B deals up to $100k, contributing to overall sales success.

Tysons Corner, Virginia, United States

Managed weekly, monthly, and quarterly reports for building ownership, including the yearly budget. Coordinated all payment invoices to vendors, and recorded all payments made to ensure all financials were accurate and did not exceed the budget.Developed team members, upheld Bozzuto's core values, and communicated with vendors for new site projects, such as a new dog park as requested by residents and presented to ownership.Owned and managed all building renewals for 429 units, including premium negotiating skills, forecasted renewal goals, and executed all renewal quotes. Averaged 60% lease renewal, surpassed the 40% industry goal.

Washington, District Of Columbia, United States

Ensure financial objectives are met through rent collection for 163 residential units and one retail tenant, processing AME reports, ownership reports, and yearly budget planning.Accomplished less than 5% delinquency, during COVID-19, and retained a lease renewal average of 60% through exceptional customer service.

Tysons Corner, Virginia, United States

Achieved a net closing ratio of 52%, surpassing the industry goal of 25%, through personalized tours, generated awareness through social media posts, maintained prospect and resident records through CRM, and coordinated interactive resident events.

Reston, Va

Handled administrative tasks, prepared presentation materials, and guided photo shoots for restaurants' social media accounts and web presence, increasing social media account growth by 60%.

Fairfax, Va

Coordinated and supervised shifts by organizing seating arrangements and tracked reservation statistics to manage daily operations.Maintained effective communication between management, employees, and guests to provide smooth operations in a high-volume environment.

Reston, Va

Assisted in audit procedures, prepared new-hire packages, maintained up-to-date personnel files, and supported in recruitment processes by conducting pre-interview phone calls. Converted all new hire-packages from Microsoft Word to Adobe Indesign. Directed the move to paperless file keeping, and transferred all physical files to digital.Provided support with posting and updating job postings, pre-screening phone interviews, reference checks, and offers of employment.

Fairfax, Va

Increased personal knowledge of products, sales techniques, and marketing strategies through professional development and training.Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention.Achieved Top Sales Performer for three consecutive months.