Lead cross-functional teams comprising developers, support technicians, the client, and other experts to address clients’ unique business needsManage project expectations through regular meetings, project status reports and maintaining great relationships with high-value clientsDevelop detailed project plans, including tasks, milestones, and resource allocation, and monitor project progress against established metrics

SaaS B2B prospecting to close over $4M in new annual revenueProduced engaging content for digital marketing channels including website, social media, and email campaigns to increase brand awareness and generate leadsAnalyzed market and industry trends to identify relevant trade shows; coordinated logistics for trade show participation including booth setup, staffing, and materials to increase ROI

Analyzed and prioritized support tickets based on severity and impact on customers' operations and accurately documented customer issues, including steps to reproduce and troubleshooting performedCreated knowledge base articles, user guides, and tutorials to reflect software updates, introduce new features, and/or train users in best practicesCollaborated with development teams to escalate unresolved issues and track their resolution

Oversaw all financial operations to optimize revenue and profitability for a full-service adventure resort, encompassing lodging, outdoor expeditions, special events, and a barPerformed comprehensive bookkeeping duties, including budgeting, payroll processing, and managing accounts payable/receivableManaged all aspects of administrative compliance related to employee records, certifications, business permits, and insurance policies

Design and provide comprehensive training programs for new hires, covering safety protocols, technical skills, customer service standards, and program facilitation techniquesCreated a comprehensive risk management plan encompassing facility inspections, staff certifications, and safety protocolsDeveloped and promoted a diverse and engaging program schedule through various channels, such as social media, website, and print materials

- Designed, managed, and implemented vocational workshops in collaboration with the women’s association, young adults, and professionals from the community for students ages 6-26- Conducted all personal and professional interactions in Spanish