•Recognized top performing Delivery Advisor from Q3’22-Q3’23•Efficiently manage robust pipeline of nearly 300 clients via SalesForce•Generate CA DMV documents via DMV Desk & Nintex•Facilitate movement requests with 3rd party transportation partners to relocate inventory assets and deliver directly to clients•Host vehicle orientation catered to each client to introduce top of the line technology for confident ownership•Implemented pipeline management standards to allow a more adequate organization practice for client accounts•Paired with supporting teams and leadership to develop processes for logistic movement to Hawaiian islands•Encourage a friendly, safe, and open work culture to ensure all peers are supported

•Maintained an average 100% customer satisfaction for customer experience, resolution, and product understanding week over week•Converted 40% of current owners into solar energy prospects•Independently resolved client escalations to preserve customer experience with high level listening and understanding skills•Managed delivery operation scheduling, logistics, and inbound communication•Prepared service tickets, scheduling, parts, and inbound communication

•Maintained high level personal relationships with clients to ensure proper expectations are set for anticipated vehicle delivery•Reached sales expectations for both vehicle and solar energy products•Responsibly prepare, stage, and deliver vehicles to customer homes•Guided clients to prepare for delivery by education of basic vehicle functionalities, advanced Autopilot and Full Self Driving capabilities•Research competitor products to confidently represent Tesla’s lead in Industry innovation

• Engage and educate all customers about Tesla products by answering their questions and concerns• Maintain a healthy sales pipeline via SalesForce• Schedule appointments for customers in car and solar market• Answer office phone calls to help navigate customer needs and concerns

• Manage social media accounts to drive business, promote company focus and build loyalty
• Certified Hydro facialist, Certified makeup artist and false lash application certified
• Provide high level, personalized client service, as well as balancing multiple clients efficiently
• Build professional rapport to upsell and build client loyalty
• Train, delegate to and supervise cast members to elevate knowledge on skincare ingredients, proper application, new innovative skincare technology, and selling techniques
• Promotes use of Sephora’s innovative technology to meet and exceed company standards
• Promotes company survey and exceeds monthly sales to drive conversion
• Experience cash handling through POS and mPOS