Ariel Johnson-Pena, J.D. Email & Phone Number

United States

Remote

- Conducting preliminary and full hearings on the merit of each unemployment appeal claim utilizing verbal and written skills.- Gathering information and evidence to arrive at a final decision on a claimant's eligibility to receive unemployment benefits.- Assimilating information and case history into an advisory opinion utilizing written skills, whilst adhering to state and federal guidelines and producing reasoned decisions, upholding accuracy and timeliness with 90% accuracy rate.- Successfully hold 300+ contested case hearings per month.- Exercising good judgment, while recognizing ethical and legal standards applicable to the hearing process.

Remote

- Achieved 85% accuracy in assessment as per state adjudicator guidelines and established processes to reduce response time.- Resolved more than 200 cases per month within state timelines.- Determined appropriate responses for applicant inquiries and provided follow up instruction.- Presented weekly reviews to management summarizing case resolution rates and trends.- Developed a filing system that significantly reduced the time needed to review case information and responses.

Oklahoma City, Oklahoma

Bethany, Oklahoma, United States

- Assisted senior athletics compliance administrator in reviewing and determining incoming prospects' amateur status according to NCAA and University Regulations.- Provided legal research and analysis into special cases through the gathering and comprehension of information and producing and concise memorandum.- Assessed over 100 incoming student-athletes' National Collegiate Athletic Association (NCAA) determination to ensure eligibility, resulting in a 95% approval rate.- Facilitated communication among University regulatory and compliance officers, coaches, and administrators, ensuring adherence to existing NCAA rules and regulations.

San Antonio, Texas Area

- Delivered exceptional customer service by assisting shareholders and advisors with account maintenance and facilitating necessary transactions, ensuring a seamless and efficient experience.- Developed strong listening skills through effective phone conversations, attentively addressing customer inquiries and providing personalized assistance.- Collaborated with cross-functional teams to resolve complex customer issues, ensuring prompt resolution and minimizing disruptions to account activities.- Maintained thorough knowledge of company products, services, and policies to provide accurate and up-to-date information to customers.- Consistently met or exceeded performance metrics, including call handling time, customer satisfaction, and transaction accuracy, while effectively managing time and prioritizing tasks in a fast-paced environment.- Actively participated in ongoing training and professional development programs to stay updated on industry trends, regulations, and best practices related to account maintenance and customer service.

San Antonio, Texas Area

- Successfully managed a hundred-mile daily route, overseeing 30 active accounts and ensuring timely and efficient sales operations.- Developed and maintained strong relationships with multiple managers at each account, adapting sales strategies and practices to meet the unique needs and demands of each location.- Demonstrated exceptional organizational skills by creating and adhering to a well-planned schedule, effectively prioritizing tasks, and consistently achieving all objectives.- Implemented effective product display strategies, resulting in increased visibility and customer engagement.- Proactively resolved customer issues, ensuring high satisfaction levels and fostering long-term business relationships.- Utilized market knowledge and understanding of account dynamics to achieve sales percentages of 20% and 47% over objectives in the first two months of managing the assigned route.- Utilized strong communication and interpersonal skills to effectively collaborate with internal teams and external stakeholders, driving seamless sales operations and delivering exceptional results.

San Antonio, Texas

Lubbock, Texas Area

Lubbock, Texas Area

Houston, Texas Area

Doctor Of Law - Jd

Activities and Societies: John E. Green Black Law Student Association President

Bachelor’S Degree, Marketing

The professors in the Jerry S. Rawls College of business have prepared me with productive ways to face many challenges. I was able to be.