Arielle Brath Email & Phone Number

Cottage Grove, Wi, Us

Madison, Wisconsin, United States

Waterloo, Wisconsin, United States

Design and implement feature requirements in an agile software environment for outdoor retailers. Responsible for leading a team of developers and quality testers in releasing product changes. Working directly with business stakeholders, customers, and third-party vendors to design new products and product enhancements. Skills include market research, UX/UI design, use cases, and workflow documentation. Creating and refining product backlog, managing sprint efforts, and product roadmaps. Oversight of user testing, pilot releases, and general audience releases to gather feedback and monitor usage. Creation of user documentation, support troubleshooting guides, FAQs, and marketing media.Project highlights include implementation of a bespoke rental feature, bespoke e-commerce API, payment processing hardware upgrade, and global product launches. Personal projects include focus on process improvement, mentoring, cross-team functionality.

Madison, Wisconsin, United States

Develop business, functional and vendor requirements, using agile and waterfall methodologies, for projects involving new products and new feature implementations. Involved in several company projects at the present.Work as liaison between the business, information technology, quality assurance and external vendors on company projects.Assist other teams with research, testing, and/or analysis as needed.Provide support to both internal and external customers for state-specific inquiries and root-cause analysis of production issues.Act as subject-matter expert for state implementations and products.

Madison, Wisconsin, United States

Develop technical and functional requirements for projects involving new products and processes. Involved in many major company projects, two of which exceeded a year in length resulting in hundreds of requirements.Perform technical and functional testing for projects as well as new products. Created and tested over a thousand test cases during project work.Analyze, interpret and document business rules to solve system and customer anomalies. Researched and documented hundreds of business rules pertaining to company systems in order to complete a comprehensive inventory. Work with other business units to validate business rules and project requirements. Work with external vendors to resolve issues, implement new processes and install new products.Write ad-hoc reports using Structured Query Language (SQL) to analyze billing data. Most reporting requires significant data analysis prior to creating reports.Support company adherence to Sarbanes-Oxley requirements.Respond to work requests quickly and efficiently.Train and support new staff.

Trained new staff, while providing support and escalation services for existing staff of 75+ support personnel.Organize team-building events, and served on department committees.Personally responsible for maintaining expertise on all customer facing products and services (Internet, PC Support, Billing and Product Up Sell) while using about 10 separate internal support systems.

Bachelor'S Degree, Spanish

College Transfer

Activities and Societies: Dean's List