Ariel Lessens Email & Phone Number

Beaverton, Oregon, United States

Portland, Oregon Metropolitan Area

Portland, Oregon, United States

Portland, Oregon Area

- Leading, mentoring, training, recruiting, and scheduling of up to 25 guest services representatives, supervisors, and assistant manager to provide superior guest experience- Assisting in maintaining membership households and gaining new members- Meeting and exceeding budget expectations in relation to organization priorities- Communicating and.

Hilton Portland & Executive Tower

- Orchestrated front office operations for 782 rooms across 2 buildings- Lead, mentored, trained, recruited, and scheduled up to 30+ staff members, including union staff- Maximized room revenue and up-sell opportunities to meet and exceed budgets- Worked together with housekeeping, events, catering, and food and beverage to ensure seamless guest.

Portland, Oregon Area

- Active involvement, training, and learning through all hotel departments- Analyzed guest satisfaction scores using various metrics and surveys- Developed action plans from team member and guest feedback - Created a front office team competition to increase satisfaction scores and guest experience

The School Of Hospitality Business

- Grading assignments in a timely fashion- Administering and proctoring exams- Assisting faculty with student questions and inquiries- Updating attendance records using ANGEL website- Courses include: HB 405, HB 265, HB 337

Michigan State University

President 2013 - 2014- Participated in volunteer and community service activities- Raised money for local charities and community schools- Organized Induction Ceremony for 45 students and guests- Hosted member meetingsVP of Finance 2012-2013- Deposited member dues - Created standard budget for honors society- Coordinated reimbursement of executive board.

East Lansing, MI

Student Chief Executive Officer 2013-2014 - Destination Auction Sweet Escapes- Coordinated a 15 member team- Raised over $80,000 for The School and Alumni Association- Developed a succession planning binder- Networked with alumni and industry partners- Solicited donations for silent and live auctionStudent Chief Operating Officer 2012 -2013 - Destination.

Amway Grand Plaza Hotel, Grand Rapids, MI

- Delivering a four-diamond social and corporate event experience- Creation and revision of banquet event orders using Delphi- Coordinating off-premise events- Building client relationships- Active participation in menu tastings and planning sessions- Developing custom menus for VIP clients with corporate executive chef

Michigan State University

Member: 2013-2014Director of Events and Fundraising 2012-2013- Coordinating Fundraisers- Organizing Social Events for up to 40 members- Developing plans for member meetingsDirector of Marketing: 2011-2012- Creating flyers and electronic media for distribution- Using social media to attract new members and promote events- Talking to classes about the.

Hampton Inn Grand Rapids North

- Executed Front Desk duties using the OnQ Management System- Inspected and cleaned up to 84 rooms- Performed breakfast set up, replenishment, and tear down- Participated in Sales Blitz in the surrounding locations- Completed preventative maintenance as well as pool maintenance

Woodland Mall, Grand Rapids, MI

- Interacting with shoppers to help them with their all of their needs- Working an electronic cash register- Organizing and setting up tables of clothing- Working as a team of employees to make sure the customer is the first priority

655 Lincoln Lake Avenue, Lowell, MI 49331

- Responsible for at most 40 guests at each event- Carried trays in a orderly fashioned to each table- Presented the food and/or drinks to the guests efficiently and politely- Attended to each guests specific requests and needs during the events- Organized each course according to the layout of the room- Worked with other servers on teams to make sure each.

Woodland Mall, Grand Rapids, MI

- Ensured prices on clothing items were correct using a barcode scanner- Assisted guests in the fitting rooms and on the store floor- Organized clothing items by size on shelves and racks

2213 Wealthy Street, East Grand Rapids, MI 49506

- Prepared appetizers, entrees, and beverages on the serving line- Offered a welcoming attitude and greeting to every guest- Supervised the distribution of dining room tables to servers- Arranged takeout orders efficiently through timely organization using Aloha POS System- Performed server duties through attention to detail and to guests’ overall.