CX/UX BA TeamProject Manager Ariel leads the efforts of the customer experience / user experience business analysis team for an enterprise Salesforce implementation of a SIS/ERP. • Responsible for developing and executing against program goals and schedules• Oversees the execution of customer research to inform ideal future state functionality• Creates comprehensive as-is and to-be artifacts alongside client process ownersExpert Consultant TeamTeam LeadAriel was a trusted advisor providing Independent Verification and Validation (IV&V) support for a Salesforce transformation. • Provided actionable recommendations on project execution to ensure project milestones are accomplished, risks are mitigated, and sprints are appropriately planned• Supported the development of HCD, OCM, and infrastructure and application management artifacts to support client’s missionData TeamBusiness Analyst • Utilized agile ceremonies to ensure the team is effectively prioritizing work and continuously improving• Engaged with client stakeholders to facilitate quantitative decision making to identify high impact use cases to implement RPA solutions• Assisted in building Qlik Sense Visualization dashboards and JIRA dashboards; utilizing boards to measure portfolio effectiveness and sprint health against anticipated benchmarks• Created pre- and post-development documentation that includes: TDDs, RTMs, process flows, test scripts, and DSDsOperations and Maintenance TeamBusiness Analyst• Acted as the lead business analyst and SME for a 17-month re-platforming effort, moving an excel based application used by over 3,000 users to Microsoft Azure• Worked directly with the client to elicit requirements, translating their needs into testable criteria within user stories in JIRA• Worked directly with the developers to ensure proper understanding of the as-is and to-be functionality• Led scheduling, scope, and testing of releases by utilizing MS Project and JIRA’s Zephyr

• Taught standards for various disciplinary writings: sociology, business, IT, etc.• Created quick lessons on the spot to model sophisticated writing techniques• Helped ESL students and assisted graduate students with writing processes

• Organized completed surveys, coded responses, and interpreted the data using regressions, anovas, and ancovas in SPSS (predictive analytics software)• Assisted in distributing findings to other scholars via posters, papers, and presentations• Helped develop multiple research topics from data collection to final conclusions

• Trained in Contract Logix to organize lease masters, renewals and W-9s• Organized, distributed, and coded invoices from all 34 state chapters• Transferred calls, coordinated phone conferences, and maintained inventory

• Reorganized and reformatted company documents using Microsoft SharePoint• Updated AutoCAD drawings to be compatible with specs for AutoCAD 2010• Acted as stand-in receptionist for administrative assistance