Oversee the technology infrastructure and operations of technology department.Developing and implementing IT strategies that align with the organization's goals and objectives.Identify and implement new technologies that can improve efficiency, security, and innovation within the organization.Work closely with Director of Hoist Operations and other team members to ensure that projects are completed on time, within budget, and meet quality standards.Assist with project planning, tracking progress, coordinating resources, communicating with stakeholders, and identifying and mitigating risks.Maintain a detailed inventory of all hoists owned by the organization.Establish a maintenance schedule for each hoist based on manufacturer recommendations, industry standards, and usage patterns. This involves scheduling routine inspections, servicing, and repairs to address wear and tear, prevent breakdowns, and prolong the lifespan of the equipment.Ensure that all hoists meet regulatory requirements and undergo regular inspections to maintain compliance. It also includes implementing safety protocols, providing training to operators, and documenting safety procedures to minimize the risk of accidents and injuries.

Oversee entire IT support department.Developed a comprehensive knowledge base, reducing customer inquiries and increasing self-service resolution rates by over 40%.Work with engineering team for product enhancements and end-to-end launch of world's first vape detector.Troubleshoot uncommon Tier 1 and Tier 2 customer inquiries.Troubleshoot and repair equipment returned for service.Responsible for providing consulting, technical support, and problem tracking services to clients/end users via CRM System (Zoho, Confluence, and Jira). Resulting in a customer rating of 98%.Work assignments involve the installation, configuration, and troubleshooting of diverse software applications and hardware systems being used by over 1000 clients worldwide.Conduct onboarding training sessions for new customers, enabling them to quickly adopt and use our product.Collaborate with Senior Management including the Chief Executive Officer to transform concepts into products.

Defined the clear vision of the product line through user stories.Created a business proposal on the implementation of Augmented Reality and Virtual Reality in Information Technology Learning for Senior Management.Researched user trends to implement Go-To-Market strategies for new marketing material.Designed and developed new webpages for the internal website (DeltaNet). Partnered with Product Owner and Developers to ensure acceptance criteria was established and met for internal applications.

Responsible for providing consulting, technical support, and problem tracking services to clients/end users. Work assignments involve the installation, configuration, and troubleshooting of diverse software applications and hardware systems being used by clients.Troubleshoot hardware and software problems.Work with end-users to resolve work orders.Perform standard preventative maintenance.

Responsible for overseeing the operation of a state-of-the-art 85,000 square-foot facility, averaging more than 2,000 users daily.Resolve administrative problems around the facility.Maintain administrative workflow of the facility.Develop operating staff of 50+ monitors by providing information and coaching.Maintain continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.Provide information to patrons by answering questions and requests.Accomplish department and organization missions by completing related tasks as needed.

Assisted head faculty with classroom instruction material, exams, and record-keeping for over 150 studentsLead daily study sessions for students in need of extra assistanceCorresponded with students daily through email and Blackboard

Ensure the safety of patrons in the facility.Check-in the incoming patrons.Organize the machines and equipment in the facility that is misplaced.In charge of rental of equipment for patrons.

Worked closely with other staff members to safeguard the Council's finances.Ensure the implementation and success of programs for the entire Quad along with the rest of the staff members.

Ensure the implementation and success of programs for the building.Work with staff members to properly manage budget.