Ross Shaw Email & Phone Number

Orlando, Florida, United States

- Batteries Included: Full-stack development with PHP (Laravel), JS (Vue), (my)SQL, and GPT API.- Interdisciplinary Acrobatics: Coordination between all stakeholders at all levels. Highlight: Coordinated between management and a two-person dev team to implement support for ASC 842 and IFRS 16 accounting standards.- Technical Vision: Excellence in the present, looking to the future. Highlight: Spearheaded integration of ChatGPT's API to pioneer "ask your lease a question" chatbot functionality.- Full Self Driving: Consistent focus on understanding and teaching key concepts and skills. Highlight: Presented a primer within the company to explain the technical basics of large language models and attention using [Manim](https://github.com/3b1b/manim).- Active Radar: New tools and techniques are no problem, constantly looking out for new opportunities to grow and learn.

Renton

- Lead development of improved bug report conventions to improve inter-team communication.- Monitored personal performance for quality control and improvement against benchmarks.- Clearly communicated solutions to customers and co-workers with variable technical skill.- Balanced work between large email queues, always-on phone services, and personal projects.- Maintained an encyclopedic knowledge of relevant products and ever-changing procedures.- Further refined my comfort working in a fast-paced, results-oriented environment.As a customer service representative, my main duties were to answer emails and phone calls from customers experiencing any number of issues with our products or services. My time with the Wizard's family saw me work closely with our in-house teams to coordinate solutions to a myriad of customer issues in a quick and efficient manner. In addition, I balanced this continuous workload with developing improvements to our systems and procedures while keeping up with changes to our technologies. This short contract job was an exciting opportunity to work with an industry leader in tabletop gaming and help them move into a digital future.

Albuquerque, New Mexico And Los Angeles, California

- Managed extreme schedules to deliver consistent results in massively dissimilar environments.- Leveraged strong communication skills to coordinate with everyone on set.- Navigated an ever-changing environment with distinct work requirements and individuals.- Practiced continuous improvement principles.- Continually refined and marketed my personal brand.My time as an actor in both Albuquerque and Los Angeles was a wild ride! You can still see some of my performances in the films "Spare Parts" and "Good Kill". This period of time helped forge me into the person I am today, with a strong sense of empathy for my fellow humans and a powerful strength of dedication in the face of adversity. I learned to adapt quickly and work with a new team every day to produce something new. Although I have now returned to my original love of technology, I wouldn't trade this time for the world.

Greater Los Angeles Area

- Operated independently and reliably.- Managed complex equipment in ever-changing legal environments.- Delivered excellent customer service during high-pressure situations.- Recorded the video right, the first time, with correct lighting, sound, and framing.- Maintained a professional attitude in tense situations.As an independently operating videographer under the Viking Video banner, I maintained my assigned sound and video equipment, transported it to diverse locations, set up the equipment, directed individuals in high-pressure situations for the clearest video and audio, compiled the results and mailed them to the customer, and submitted a report to headquarters for each gig. This job required a great deal of discipline to operate effectively in an independent manner.

Greater Los Angeles Area

- Managed a demanding schedule between two employers.- Parked and retrieved cars safely and quickly.- Delivered excellent customer service in high-pressure situations.As a valet at both The Parking Spot near LAX and The London Hotel in West Hollywood, I would sometimes pull double shifts working one job from 4am to 12pm and the second from 2pm to 10pm. This work requires tremendous discipline and attention to detail without a sacrifice in speed or professionalism. Balancing speed and precision creates a sense of flow during work that was easy to work within for hours.

North Hollywood, Ca

- Led teams of up to six per shift.- Accounted for $2,500 daily cash-on-hand.- Balanced inventory and ordering systems.- Balanced demands between clerical work, line work, and customer service.- Secured and deposited daily cash receipts.Working as a manager at Skynny Kitchen required a diverse skill set. Arriving an hour early to open, I helped prepare the restaurant for the day financially, prepare our technology for the arrival of cashiers, assist in food preparation and cleanup, and coordinate the general maintenance and cleaning of the restaurant during the day. This job required tremendous flexibility and the ability to jump between very different tasks instantaneously.

Cinemark Century Rio 24

- Accounted for $25,000 cash-on-hand inventory.- Made daily deposits of cash receipts.- Supervised up to eight employees.- Handled operation of two ATMs.- Balanced solutions to customer issues with business capacity.- Completed daily reports regarding day-to-day activities.- Ensured proper functioning of theater equipment.At Cinemark, my main responsibility was to account for the large volume of cash that moved through our doors daily. These responsibilities extended to supervising our box office attendants and their cash registers. Handling large customer volumes was a hallmark of this position.

Century Rio 24

Bachelor Of Science - Bs, Computer Science, 3.62 - Dean’S List

- Maintained a rigorous schedule of 60hrs/week. - Work with a diverse set of technologies including NodeJS, Python, C/C++, C# and x86..

Bachelor Of Business Administration, 3.85 - Magna Cum Laude

Activities and Societies: Delta Sigma Pi Professional Business Fraternity - Planned and executed professional networking events.