Ariel Splitt Email & Phone Number

Remote

• Provide customer support to a variety of clients through ticket, live chat, and live call service• Review client website to ensure all Help Desk materials are up to date• Maintain a working knowledge of the client software and all updates that are applied to it• Provide preliminary technical support for client software and provide clear documentation of this support when escalating any issues for further technical assistance• Work well independently and on a team to solve problems.

Washington D.C.

- Prepare pastry for bakery and special order including cakes, cookies, doughnuts, scones, muffins, pies, jams, sauces, pastry creams, caramels, ice creams, tempered chocolate, canelé, cake builds and finishing, and fine piping.- Development of seasonal items, from inception through recipe testing- Managing the morning bake efficiently to ensure all product is baked well and ready to be sold when the bakery opened

Leesburg, Virginia

- Prepare pastry and chocolates for sale in the boutique and use as desserts in the restaurant including ganaches, caramels, marshmallows, sauces, various cakes and crumbles for plated desserts, as well as molding and airbrushing bonbons and cut candies.- Maintain a cleanly kitchen, following all food safety guidelines as a certified food safety managerthrough the National Registry of Food Safety Professionals- Plate desserts for dinner and brunch service

- Provide customer and technical support through ticketed emails, online chat, and phones. - Manage retail transactions through a variety of services- Meet goals for issues solved within a shiftAs a Lead- Resolve more complex customer issues- Represent the clients goal's and style to the team- Manage schedules and help with employee questions

Red Bank, Nj

- Maintain a specific knowledge of over 125 different cheeses in order to sell to the customer- Prepare and serve various sandwiches and other food items on the menu- Follow all health code guidelines in cleanliness, food preparation, and food storage

Eatontown, Nj

- Manage schedule for the various Tax Preparers in the office through Appointment Manager - Manage multiple phone lines, as well as make calls to set and confirm appointments- Manage wait time and customer satisfaction within the office- Process payments and count out deposit at close- Maintain a clean and welcoming office space and a clear, properly filed front desk

- Managed employees to insure a smoothly running check out area.- Courteously greeted customers and provided efficient transactions.- Organize stock and set up displays throughout the store. - Counted out and organized the tills at the end of the night.

- Managed employees to ensure a smoothly running shift and store. - Operate scanners and registered to organized stock, create displays and implement marketing. - Counted out and organized tills at the end of the night and insured deposits were brought to the bank. - Placed orders to restock supplies and processed shipments to and from the store.- Handle customer issues and transactions efficiently and courteously. - Worked many special events, such as large midnight releases and early morning holiday sales. - Gained knowledge and training in game systems, publishers, and marketing.

Bachelor Of Arts - Ba, French Language And Literature

Pastry Arts, Baking And Pastry Arts/Baker/Pastry Chef

Bachelor Of Arts (Ba), French Language And Literature

Education record