Handled mobile device management (MDM) and Intune for managing and securing end user devices includingWindows, Android and iOS for BYOD and Company provided devices.• Management (MAM) solutions using Microsoft Intune.• Plan and deployed M365 (E3 / E5) include Exchange Online One Drive, SharePoint & Teams.• Implemented security measures such as MFA, DLP, and Conditional Access.• Configured and maintained Exchange Online, including mailbox management, policies, and email security.• Configured and maintained network infrastructure, including routers, switches, and wireless access points.• Raid Configuration in HP and Dell Server.• Monitored network performance and implemented optimizations, increasing network speed and reliability.• Managed Active Directory and Group Policy Objects (GPOs), ensuring secure and efficient user accessmanagement.• Promote BDC to PDC• Automated routine tasks using PowerShell, reducing manual workload by 30%• Designed, deployed, and managed VMware vSphere environments, ensuring high availability and performance.• Collaborated with the IT team to develop and implement virtualization strategies aligned with business goals.• Managed incidents and service requests using ticketing tools, providing timely resolutions to end-users as SLA.• Implemented Symantec antivirus solutions, ensuring server and for end users Desktop/Laptops.• Provided end-user support and training, achieving a 90% user satisfaction rate.• Diagnose and resolve technical issues through remote and on-site troubleshooting.• Coordinated with vendors and service providers for hardware and software procurement and maintenance.• Responded to incoming support tickets and inquiries, providing timely and effective technical assistance.• Documented and tracked technical issues, resolutions, and user interactions in the ticketing system.• Collaborated with Level 2 support teams to escalate and resolve complex issues.

• Managed Microsoft 365 environment for over 200 users.• Handled mobile device management (MDM) and Intune for managing and securing end user devices including Windows, Android and iOS for BYOD and Company provided devices.• Management (MAM) solutions using Microsoft Intune.• Plan and deployed M365 (E3 / E5) include Exchange Online One Drive, SharePoint & Teams.• Configured and maintained Exchange Online, including mailbox management, policies, and email security.• Implemented security measures such as MFA, DLP, and Conditional Access• Automated repetitive tasks using PowerShell scripts, improving efficiency and reducing manual errors.• Provided end-user support and training, achieving a 90% user satisfaction rate

Provided hands-on network support and server support Independently managed setting up and installing new computers, networks, and software without difficulty. Administered Active Directory and Azure AD, managing user accounts and group policies. Deployed and upgraded Windows operating systems across desktop and laptop for end users. Configured and troubleshooted print and file servers, ensuring smooth document and data management. Implemented desktop and laptop imaging or cloning processes, saving time and effort in system deployment. Managed incidents and service requests using ticketing tools, providing timely resolutions to end-users as SLA. Administered printer servers, maintaining printer configurations, and troubleshooting print-related issues. Followed ITIL best practices for incident management, problem management, and change management. Maintained accurate records of hardware and software assets for inventory and tracking purposes. Provided end-user support, troubleshooting hardware and software issues, and resolving technical problems. Managed group policies to enforce security and configuration standards. Implemented CrowdStrike Falcon Endpoint antivirus solutions, ensuring server and for end users Desktop/Laptops.