Arif Moyn Email & Phone Number

Sydney, New South Wales, Australia

Department Of Customer Service

Leading a high performing team in the delivery of omnichannel customer service and support to nurture, drive and build business outcomes through.Coordinates and supervises the activities of a customer service team in meeting the needs of the customers of NSW by allocating and coordinating workflows and including managing escalated customer enquiries properly and effectively, identifying and eliminating errors and planning for continuous improvement.Maintaining expert knowledge of the range of services provided by Service NSW and the procedures customers need to follow to access the services, given the large number of government agencies involved.

Department Of Customer Service

Trained and skilled on DRIVE, CRM system. As a skilled and engaged communicator, I can interpret customer's needs and translate this into positive business outcomes.Develop, apply and maintain high level specialist knowledge relevant to Service NSW products, processes and operating practices and procedures.

Sydney, Australia

Working as the Customer Service Manager, leading a team to success by delivering superior customer service to make profitable sales. I act as an influencer and responsible for championing our customer first plan, managing day-to-day operations and driving sales. I communicating with influence, motivating and coaching 40+ staff to inspire a sense of success and ensure excellence in customer service delivery. Actively seeks out and identifies opportunities for business growth and takes appropriate action to investigate, initiate and implement. Key customer service lead in NSW/ACT/QLD to drive team engagement and improve customer experience in the region. Part of my role involve - - Manage the daily activities of your team and business to drive financial performance- Optimise the productivity of the team by leveraging workforce management - Drive high performance, customer focused service and selling culture through role modelling, regular communication, feedback and recognition- Maximise the team’s service and selling activities by minimising operational activities, managing them effectively and delegating appropriately- Lead, empower and inspire your team with a consistent focus on developing the next generation of MYER leaders- Maximise time spent on the selling floor to manage the business, understand the customer, coach the team and embed new ways of operating

Sydney, Australia

Sydney, Australia

Managed and lead the brand new premium retail store with $2 million annual turnover while worked as Suiting stylist

Sydney, Australia

I have over ten years of retail management experience, and dedicated to providing customer service excellence, relationship management and provide training on superior selling techniques. During my time with PVH Brands Australia, I have I maintained high personal standards and carried passion for fashion, store success and service standards. Strong organizational skills, high attention to detail, communication and presentation skills, and multichannel store management are my strong areas of expertise. I possess experience in new store setup and staff training. I was responsible For:• Store operations and management• Helping with new store setup and visual merchandising • Staff hiring and training• Manage and train staff towards effective stock ordering, liaison with head office daily basis for store needs• Maintain high standard store presentation• Oversee store budgets and achieving goals• Direct communication for store marketing within the centre• Report directly to National Operations ManagerAchievements:• Store Of the Year 2014• Employee of the Year 2014

Sydney, Australia

Birkenhead Point, Drummoyne. Sydney

Worked as Personal Stylist & Suiting Expert

Warringah

Australia

Certificate, Leadership, Completed

Certified on Exercising Leadership: Foundational Principles

Certificate Course, Developing Innovative Ideas For New Companies, Completed With Distinction

Diploma Of Hospitality Management, Hospitality And Business Management

Bachelor Of Arts (Ba), English Language And Literature, General

Statement Of Attainment, Customer Service, Competent

Engage the customer Communicate at workplace to support team and customer outcome