• Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation.• Identifying variations and potential high-risk areas in securing adherence to standards and procedures.• Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures.• Communicating, educating and liaising with users and management to ensure awareness and… Show more • Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation.• Identifying variations and potential high-risk areas in securing adherence to standards and procedures.• Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures.• Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities.• Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues.• Developing, conducting and providing technical guidance and training in application software and operational procedures.• Analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems. • Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification.• Performing organizational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions. • Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems. Show less

• Provide complete Desktop support including problem diagnosis and troubleshooting, software and patches installation, computers repair and provide recommendations over the phone/chat displaying excellent customer service skills and professionalism.• Ability to set up, configure and troubleshoot Windows and macOS client operating system such as Windows 8.1/10, MacOS Catalina/Big Sur and other in-house applications issues.• Install and configure computer software, systems, networks… Show more • Provide complete Desktop support including problem diagnosis and troubleshooting, software and patches installation, computers repair and provide recommendations over the phone/chat displaying excellent customer service skills and professionalism.• Ability to set up, configure and troubleshoot Windows and macOS client operating system such as Windows 8.1/10, MacOS Catalina/Big Sur and other in-house applications issues.• Install and configure computer software, systems, networks, printers and scanners and maintain regular backup and documentation.• Set up, configure and maintain windows server 2012/2016/2019 environment and networks.• Configure various network devices including Switches, Routers, Access Points, Firewalls and ensure network integrity, server deployment, and security.• Resolve technical problems with TCP/IP Network, LAN, WAN and Wireless Network.• Monitor and maintain network servers such as file servers, DNS and DHCH server, Web Server (IIS), VPN gateways and intrusion detection systems.• Perform the operational establishment and preventive maintenance of backups, recovery procedures, and enforcing security and integrity controls.• Detect security threats and taking necessary actions to mitigate risks, including installation of security software, patches, firmware updates and other security measures on user devices. Show less

• Provide complete Desktop support including problem diagnosis and troubleshooting, software and patches installation, computers repair and provide recommendations over the phone/chat displaying excellent customer service skills and professionalism.• Ability to set up, configure and troubleshoot Windows and macOS client operating system such as Windows 8.1/10, MacOS Catalina/Big Sur and other in-house applications issues.• Install and configure computer software, systems, networks… Show more • Provide complete Desktop support including problem diagnosis and troubleshooting, software and patches installation, computers repair and provide recommendations over the phone/chat displaying excellent customer service skills and professionalism.• Ability to set up, configure and troubleshoot Windows and macOS client operating system such as Windows 8.1/10, MacOS Catalina/Big Sur and other in-house applications issues.• Install and configure computer software, systems, networks, printers and scanners and maintain regular backup and documentation.• Set up, configure and maintain windows server 2012/2016/2019 environment and networks.• Configure various network devices including Switches, Routers, Access Points, Firewalls and ensure network integrity, server deployment, and security.• Resolve technical problems with TCP/IP Network, LAN, WAN and Wireless Network.• Monitor and maintain network servers such as file servers, DNS and DHCH server, Web Server (IIS), VPN gateways and intrusion detection systems.• Perform the operational establishment and preventive maintenance of backups, recovery procedures, and enforcing security and integrity controls.• Detect security threats and taking necessary actions to mitigate risks, including installation of security software, patches, firmware updates and other security measures on user devices. Show less

• Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation.• Identifying variations and potential high-risk areas in securing adherence to standards and procedures.• Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures.• Communicating, educating and liaising with users and management to ensure awareness and… Show more • Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation.• Identifying variations and potential high-risk areas in securing adherence to standards and procedures.• Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures.• Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities.• Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues.• Developing, conducting and providing technical guidance and training in application software and operational procedures.• Analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems. • Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification.• Performing organizational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions. • Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems. Show less

• Provided Level 1 & 2 Technical Support across the company over the phone/ face-to-face displaying excellent customer service skills and professionalism.• Ensured all IT support requests are logged and responded to a timely manner in the Spiceworks ticketing system.• Displayed effective planning and organizing while installing and administering Windows Server 2012 along with Windows 7, 8 and 10.• Installed and configured computer hardware, software, systems, networks, printers and… Show more • Provided Level 1 & 2 Technical Support across the company over the phone/ face-to-face displaying excellent customer service skills and professionalism.• Ensured all IT support requests are logged and responded to a timely manner in the Spiceworks ticketing system.• Displayed effective planning and organizing while installing and administering Windows Server 2012 along with Windows 7, 8 and 10.• Installed and configured computer hardware, software, systems, networks, printers and scanners and maintained regular backup and documentation.• Communicated clearly and effectively and at the appropriate level with various types of people while working as an IT Support Engineer.• Diagnosed performance issues regarding Laptop/Desktop/Mobile support (MDM) by using troubleshooting and analytical skills.• Monitored and maintained computer systems and networks, Map Drive, Data sharing, TCP/IP configuration, Internet maintenance.• Maintained regular cloud-based backup and documentation. Show less

• Provided complete Desktop support including problem diagnosis, program installation, computers and programs repair, and hardware and equipment upgradation.• Configured, maintained and upgraded corporate customer’s networks and in-house servers.• Installed and integrated new server hardware and applications and support and administer third-party applications.• Administered Windows Server 2008 and, 2012 along with Active Directory, DNS, DHCP, FTP, SMTP, Web Server, Print Server… Show more • Provided complete Desktop support including problem diagnosis, program installation, computers and programs repair, and hardware and equipment upgradation.• Configured, maintained and upgraded corporate customer’s networks and in-house servers.• Installed and integrated new server hardware and applications and support and administer third-party applications.• Administered Windows Server 2008 and, 2012 along with Active Directory, DNS, DHCP, FTP, SMTP, Web Server, Print Server, Network Load Balancing, Failover Cluster etc.• Ability to troubleshoot networking, Windows 7, 8, 10, Microsoft Outlook, and other in house applications issue.• Resolved technical problems with TCP/IP Network, LAN, WAN and Wireless Network.• Installed, configured and troubleshot network hardware including Cisco routers and switches.• Supported end-users based on a Service Desk ticketing system and resolved problems across multiple technologies. • Experienced in Virtualization, VMware, Hyper-V. Basic knowledge of AWS, Azure and Office 365 cloud technologies.• Ensured network security and connectivity, Monitor and test network performance. Show less

• Conducted IT skills gap analyses and designed technical manuals using simple language.• Trained new employees on proper use of hardware, software and security applications.• Performed role-specific training on tools and programs each team uses daily.• Applied educational methods to engage trainees and prepared them for Microsoft and Cisco Certifications.• Maintained updated records of training curriculum and materials.• Review company policies on computer use and Cyber… Show more • Conducted IT skills gap analyses and designed technical manuals using simple language.• Trained new employees on proper use of hardware, software and security applications.• Performed role-specific training on tools and programs each team uses daily.• Applied educational methods to engage trainees and prepared them for Microsoft and Cisco Certifications.• Maintained updated records of training curriculum and materials.• Review company policies on computer use and Cyber Security. Show less