Arif Khan Email & Phone Number

Dubai, United Arab Emirates

Exceeded sales targets by 25%, generating $2.5M in additional annual revenue through strategic client acquisition and account development.Designed and implemented a structured sales training program, enhancing team productivity and fostering a culture of collaboration.Expanded market share by 40% in six months through comprehensive strategic sales plans tailored to the Facultative and Treaty Reinsurance sectors.Established and maintained robust relationships with clients, brokers, and stakeholders, ensuring client retention and long-term partnerships.Represented the organization at industry events, expanding the network and securing new business opportunities.Collaborated with technical and underwriting teams to pursue high-value tenders and critical prospects, aligning solutions with client needs.Conducted in-depth market analysis to identify emerging opportunities, optimizing sales approaches for sustained growth.Improved operational efficiency by streamlining internal workflows, reducing turnaround times, and enhancing client service delivery.

United Arab Emirates

Launched innovative mobile insurance products and digital risk solutions valued at $5M, driving regional growth.Achieved cost reductions exceeding $1M annually by optimizing front-end claim experiences and backend operational processes.Spearheaded API integration projects with six vendors across the Middle East and Africa, enhancing system interoperability.Led RFP submissions and closed new business opportunities, expanding market presence in key territories.Introduced MDDR products in Bahrain, Qatar, and Oman, with ongoing expansion to KSA, Jordan, Kuwait, and Egypt.Coordinated product rollouts using Agile methodologies and tools like Salesforce and Jira.Delivered over 50 certified training workshops, onboarding, and equipping new business partners with essential skills and tools.Built strategic alignment with internal teams to optimize pricing and sales strategies for electronic retail insurance.

Dubai, United Arab Emirates

Directed cross-functional teams of 20 across Travel & Assistance, MDDR, and Automotive services, achieving key performance indicators consistently.Led implementation of Mobile Device Digital Risk products in the UAE, ensuring market readiness and client satisfaction since 2013.Orchestrated the launch of the Mercedes-Benz Customer Assistance Center, receiving commendations from global stakeholders.Supervised high-profile projects across the GCC, including Lamborghini and Harley Davidson Roadside Assistance initiatives.Established and enforced quality SOPs, improving reporting accuracy and client relations management.Delivered certified training for the Travel & Assistance business line, enhancing team skills and operational excellence.

Karachi Pakistan

Overseeing the performance of Quality Analyst on different campaign such as Telenor Pakistan, Unilever, Pakistan remittance Initiative (SBP) & BarclaysConduct different feedback session with the agents and supervisor in order to gauge QA analyst performance and feedback about the departmentConducting call calibration session with the supervisor to make them understand evaluation criteriaResponsible to maintain a certain level of Quality on all accounts as per the client’s expectationManages, plans, coordinates, and directs quality assurance activities designed to promote continuous serviceMaking and presenting different performance presentations to management and client on weekly basis

Worked as a Customer Relation officer at telenor Sales and Service CenterDealing with Walking CustomersIn-house Sales Reporting and Closing Handling Customer Queries and ComplaintsUploading Sales Data Entry

Master Of Business Administration - Mba, International/Global Studies

Activities and Societies: Work in Progress

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services, 3.5Gpa

Hssc, Commerce

Intermediate Commerce -ICOM

Ssc, Computer Science

Matriculation - Computer Science