Arif Sufi Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Canada Area

• I was promoted to the role of Technical Trainer reporting directly to the Training & Documentation Supervisor. My primary responsibilities included supervising and delivering a wide range of training to new and.
• Delivered training and facilitated testing for courses that were previously outsourced to external training providers. Reducing costs to the training department and providing flexibility with scheduling for the.
• Collaborated with subject matter experts, health & safety staff and senior management & leadership staff in providing in-house training material. Authored technical training manuals, operating procedures and eLearning.

Toronto, Canada

• Hired as a member of Guest Services (GSR) team to launch Toronto's First ever air-rail link, UP Express. Acting as ambassadors for the city of Toronto, the GSR team's objective was to create a positive and courteous.
• Coached and mentored new and existing staff, delivering on the job training and evaluations.
• Performed Team Lead duties, overseeing daily tasks and providing timely feedback to the leadership team.

Toronto, Canada

Hired by one of Canada's largest telecommunication service providers to deliver live technical support to customers via multiple channels. My role required me to become familiar with a wide range of related devices and software in order to provide the most comprehensive solution with the clear objective of delivering first call resolution.

Toronto, Canada

As a Direct Marketing Associate my team and I provided customers with solutions for all their household services with the goal of maintaining long term retention and loyalty. I was able to demonstrate knowledge of the tools at my disposal and the company's service plans and promotions. Strong multitasking skills and interdepartmental communications allowed.