Overall 10 years of professional IT experience in ServiceNow platform as both Developer and Administrator. Configured Applications using ServiceNow tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations. Experience in Installation and Configuration of different modules of ServiceNow. In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations. Worked on End-to-End implementation of CMDB module using manual data load using Import Sets and Transform Maps, along with accurate data population from Discovery and other third-party tools such as SCCM and AWS Cloud ServiceNow applications implemented: Incident, Problem, Change, Configuration, Asset Management, Software Asset Management, Contract Management and Procurement. System integration experience using web services and other web-based technologies such as XML, HTML, Nuvolo, AJAX, CSS, HTTP, REST/SOAP. JDBC integration using Mid Server for Location table maintenance and Installed MID Servers on remote desktop and conducted tests required for Discovery. Experience on developing ServiceNow portal UI pages using AngularJS (1.6), HTML5, CSS, JavaScript and Twitter Bootstrap in ServiceNow Studio. Worked with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc. in ITIL/ITSM V3 processes. Worked extensively on LDAP integrations. Very good understanding of Integration with these varieties of protocols: SOAP, JDBC and ODBC. Manage requirements and reviews on Workflow, Performance Analytics, Visual Task Boards, Reporting & Homepages in ServiceNow Fuji & Geneva. Strong technical knowledge of AR System Platform and ITSM Products (Incident Management, Change Management, Problem Management, Asset Management, SLM, SRM, CMDB, AIE). Experience in Implementation, understanding and configuring the HR Case management, Demand management and vendor management. Worked closely with Product Management and Development Team to ensure testing is comprehensive. Expertise in implementation of Automation Tests and Manual Tests. Involved in Requirement Management, Peer reviews, Inter group coordination and Training Programs. Good analytical, problem solving, communication skills and have the ability to work either independently with little or no supervision or as a member of a team.
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Sr. Servicenow ArchitectCummins Inc.United States
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Servicenow DeveloperCummins Dec 2022 - PresentColumbus, Indiana, United States Led the end-to-end implementation of CTI Integration, providing workflow support for seamless integration. Designed and executed technical methodologies tailored to the ServiceNow platform, enhancing operational efficiency. Collaborated with clients to assess existing processes and tools, defined ServiceNow requirements, and performed configuration. Proficiently handled CMDB and Asset management, including data migration from external applications and databases. Designed… Show more Led the end-to-end implementation of CTI Integration, providing workflow support for seamless integration. Designed and executed technical methodologies tailored to the ServiceNow platform, enhancing operational efficiency. Collaborated with clients to assess existing processes and tools, defined ServiceNow requirements, and performed configuration. Proficiently handled CMDB and Asset management, including data migration from external applications and databases. Designed and implemented custom modules, forms, and fields to extend ServiceNow's functionality. Integrated Hardware Asset management with external software through scripted REST and JDBC connections. Developed a comprehensive scripted REST API for the entire change cycle, widely adopted by the hosting team. Created and managed PIDs, model categories, models, and field normalizations for Hardware Asset Management. Configured and customized HAM modules in ServiceNow to align with organizational requirements. Proficiency in configuring and customizing ServiceNow SecOps modules, including Security Incident Response and Vulnerability Response. Implemented SolarWinds Orion NPM & APM and Nagios XI for system and network monitoring and designed custom tools to monitor proprietary application. Executed multiple implementation projects on ServiceNow Non-ITSM modules (CSM, SecOps, GRC CSM). Designed and configured ServiceNow applications in Tokyo to align with organizational requirements. Created and associated front-end forms with Client Scripts and UI policies, including advanced customizations. Provided strategic analysis, understanding complex information systems and addressing intricate business needs. Implemented security best practices in Tokyo to ensure data protection and compliance. Actively participated in daily Scrum Meetings and stakeholder discussions. Worked with the ServiceNow Security team to align ACLs with broader security measures and best practices. Show less
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Servicenow Developer/AdministratorCotiviti Dec 2020 - Nov 2022South Jordan, Utah, United States Enhanced the change management module, simplifying it for stakeholders and ensuring user-friendly understanding. Spearheaded Service Catalog development, encompassing the creation of new catalog items, workflow design, and execution planning. Proficiently crafted various components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Data Policies. Successfully rolled out Human Resources Service Delivery (HRSD) for HR service centers located… Show more Enhanced the change management module, simplifying it for stakeholders and ensuring user-friendly understanding. Spearheaded Service Catalog development, encompassing the creation of new catalog items, workflow design, and execution planning. Proficiently crafted various components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Data Policies. Successfully rolled out Human Resources Service Delivery (HRSD) for HR service centers located around the world Utilized Tableau for data analysis, visualization design, and dashboard creation, leveraging Dognition.com datasets. Integrated IRM data and processes with other ServiceNow modules and external systems. Hands-on experience in implementing CSM module on ServiceNow. Created and maintained AWS Identity and Access Management (IAM) roles and policies for secure integration. Proficient in scripting and customizing business rules, client scripts, and UI policies in ServiceNow for SamPro. Managed instance cloning between Development and Production environments. Executed ServiceNow implementation, spanning Client Scripts, UI Policies, UI Actions, Script Includes, Business Rules, workflow administration, report configuration, and data management. Integrated third-party applications and systems with ServiceNow using APIs. Configured ServiceNow to consume SAML assertions from ADFS as part of the SSO process. Utilized ServiceNow's Scripted REST APIs to expose and consume data. Developed custom ServiceNow modules for BCM, tailored to organizational needs. Utilized ServiceNow's platform capabilities to facilitate Waterfall project management. Designed and implemented ACLs to control access to specific tables and records within the ServiceNow instance. Designed and customized Service Request Management (SRM) workflows for seamless service delivery. Show less -
Servicenow Developer/AdministratorMutual Of Omaha Sep 2018 - Nov 2020Omaha, Nebraska, United States Involved in requirement-gathering sessions with the client and created the specification documents (technical and functional) as per the requirements. Created the new Applications and Modules in ServiceNow. Performed in integration of ServiceNow with Oracle SOA Webservices. Involved in customizing the form design and layout for Incident, Problem and Change Management Processes. Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI… Show more Involved in requirement-gathering sessions with the client and created the specification documents (technical and functional) as per the requirements. Created the new Applications and Modules in ServiceNow. Performed in integration of ServiceNow with Oracle SOA Webservices. Involved in customizing the form design and layout for Incident, Problem and Change Management Processes. Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules. Service now ITSM, Portal, ATF, CSM, Integrations, ITOM Designed the Content Management System for Varian system involving layout, CSS and service catalog work. Performing quality assurance testing and user acceptance testing. Created reports, workflows, data imports for Incident, Problem, Service Request, and Change Service Now modules. Configured Problem Management to identify root causes and prevent recurring incidents. Leveraged ServiceNow's Knowledge Management to create a centralized knowledge repository. Designed and automated Request Fulfillment processes, ensuring prompt service delivery. Implemented incident and change management approval workflows, ensuring proper authorization and compliance. Experience in implementing ServiceNow ITOM solutions for clients. Worked on problem management processes, identifying root causes and implementing preventive measures. Designed and maintained knowledge articles and documentation to facilitate incident resolution and self-service. Conducted regular system upgrades and enhancements to leverage new ServiceNow ITSM features. Implemented best practices for ITIL (Information Technology Infrastructure Library) processes within ServiceNow ITSM. Configure ServiceNow HRSD including Portal, Enterprise Onboarding, Case Management, Knowledge Management, Configure ServiceNow HRSD suite and implemented. Worked on the Calgary and Dublin Versions of ServiceNow Show less -
Servicenow DeveloperActian Oct 2016 - Aug 2018Santa Clara County, California, United States Development of Service catalog which includes creating new catalog items, designing. Maintained business services and configuration item relationships in ServiceNow tool. Developed necessary development documentation as needed (e.g., technical design, developer notes, etc.) Gathered requirement from stake holders for attributes needed to develop Service Catalog items. Performed core configuration tasks including system policies, business rules and client… Show more Development of Service catalog which includes creating new catalog items, designing. Maintained business services and configuration item relationships in ServiceNow tool. Developed necessary development documentation as needed (e.g., technical design, developer notes, etc.) Gathered requirement from stake holders for attributes needed to develop Service Catalog items. Performed core configuration tasks including system policies, business rules and client scripts. Managed users, groups and roles. Successfully implemented ServiceNow ITSM/ITBM/ITOM/ITAM/CSM modules within the given timeline and under budget Managed ServiceNow knowledge bases, ensuring comprehensive and up-to-date documentation. Implemented ServiceNow integrations with external systems, utilizing REST and SOAP web services. Conducted routine system maintenance, including patching, upgrades, and performance tuning. Designed and generated ServiceNow reports and dashboards to provide insights into service performance. Configured multiple Catalog Items Front-end web / GUI components using JavaScript SOAP, Webservices, CSS, HTML5. Performed migration activities (Dev to QA, QA to Prod). Coordinated Service Catalog options, including two-step checkout, cart controls, and variables. Investigated performance issues, learnt troubleshooting tools, and used system logs to find issues. Developed and improved user systems procedures, and prepared systems documentation. Managed all Change Management Information (ServiceNow). Developed Service Catalog items based on the requirement provided by the stakeholders. Created notifications based on user requirements and also configured inbound email actions to create incidents or requests. Show less -
Servicenow AdministratorFive9 Jul 2014 - Sep 2016San Ramon, California, United States Worked as an administrator to look after the day to tickets and resolve them on priority basis. Working on JAVASCRIPT, AJAX, and GLIDESCRIPT to run Workflows, Business Rules and UI Polices. Configured multiple Catalog Items Front-end web / GUI components using JavaScript, SOAP, Webservices, CSS, HTML5. Implemented ServiceNow security measures, including role-based access control and ACLs. Conducted ServiceNow scripting using JavaScript and Glide API to address specific… Show more Worked as an administrator to look after the day to tickets and resolve them on priority basis. Working on JAVASCRIPT, AJAX, and GLIDESCRIPT to run Workflows, Business Rules and UI Polices. Configured multiple Catalog Items Front-end web / GUI components using JavaScript, SOAP, Webservices, CSS, HTML5. Implemented ServiceNow security measures, including role-based access control and ACLs. Conducted ServiceNow scripting using JavaScript and Glide API to address specific business requirements. Oversaw ServiceNow orchestration and automation tasks to optimize IT processes. Managed ServiceNow incident, problem, and change workflows to ensure adherence to ITIL best practices. Conducted user training and support to enable efficient utilization of ServiceNow features. Worked on Discovery to update and insert computer related information on a regular basis. Worked on LDAP integration to update the users and groups. Implementing the UI pages to use them in catalog items, implemented using UI scripts. Creating Knowledge articles to document the steps in creating the catalog items. Creation of Email Notifications and Inbound Actions. Show less
Ariful Haque Education Details
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Computer Science
Frequently Asked Questions about Ariful Haque
What company does Ariful Haque work for?
Ariful Haque works for Cummins Inc.
What is Ariful Haque's role at the current company?
Ariful Haque's current role is Sr. ServiceNow Architect.
What schools did Ariful Haque attend?
Ariful Haque attended Southeast University.
Who are Ariful Haque's colleagues?
Ariful Haque's colleagues are Ron Deane, Conrad Buitendacht, Richard Fronckowiak, Elgin Kight, Supriya Sawant-Devkar, Melissa Mactaggart, Trevor Mcdonnell.
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Ariful Haque
Raleigh, Nc2ncsu.edu, txstate.edu -
Ariful Haque
Sterling Heights, Mi -
Ariful Haque
Washington Dc-Baltimore Area
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