Paperfly is a one-stop smart logistics solutions provider company. We offer doorstep delivery services all around Bangladesh at the union level, along with warehousing and fulfilment facilities.

Managing Hub workforces in driving shift with efficiency and productivity.• Implementing new process and maintain existing process for smoothness operations.• Ensuring inbound and outbound packages timely.• Maintaining Inventory.• Ensuring hub compliance at all aspects.• Connect with concerned stake holders for all the hub administrative issues and further resolutions.

• Generate customer insight from 2000-5000 data received from regular merchants• Escalate critical situation and provide a mannerly solution • Supervise Merchant Supervisors to ensure a quality experience for regular and potential clients• Contribute to business growth discussion with the higher management of the organization• Create an operational flow to ensure new merchant acquisition and retain existing merchant

Was in team lead of customer support team & trained up new trainees @ShopUp

Identify customer's needs, clarify information, research every issue, and provide solutions• Working on client satisfaction surveys and reviews• Build sustainable relationships and engage customers by taking the extra mile• Keep records of all conversations• Maintain relationships with all customers• Enhances organization’s reputation by accepting ownership

• Monitoring interface between Grameenphone, IMMC/NMC, Joint Body of Law Enforcing Agencies • Facilitate Grameenphone Regulatory Department to meet relevant BTRC required data information• Coordinate and execute BTRC directives in a timely manner• Create processes and relevant tools needed to serve requests of LEAs and changed and modified accordingly to develop new process and tools

1. Capture customer insights and escalate critical issues/complaints and provide timely feedback.2. Provide one-stop quality Customer Service over the phone to ensure a positive customer experience.3. Maintain monthly Performance report and Individual Development Plan.4. Working as Team-captain for 6 months and maintain effective Teamwork.