Ariful Islam Shakil Email & Phone Number

Dhaka, Bangladesh

• Strategic planning entails crafting sales and operational strategies that align with the company's goals and market demand.•Continuously managing the most significant key client relationships.•Directing and overseeing a sales and operations team, offering guidance, training, and assistance to ensure the team achieves or surpasses sales targets and operational objectives. •Thoroughly researching the market to grasp the requirements, obstacles, and trends in targeted sectors.• Developing and keeping close ties with important clients and understanding their needs, offering solutions for their challenges, and ensuring they're satisfied for lasting partnerships.• Working with the product development team to make sure the AI software fits the needs of the target sectors and clearly explaining its benefits to potential clients.•Forecasting future sales trends, identifying areas for improvement, and making strategic adjustments as needed. •Making sure follow the rules and standards about using AI software in banks and government agencies.•Staying updated on industry trends, emerging technologies, and competitive developments, and incorporating this knowledge into sales and operational strategies.•Acting as a bridge between product and sales teams, translating technical capabilities into business value propositions and vice versa.•Negotiating contracts and agreements that ensure transparent procurement processes and favorable terms for the company and managing ongoing relationships with vendors and partners.•Working closely with the finance team to ensuring compliance with financial regulations and internal financial policies in all sales and operations activities. Achievements:”- 2X Business Growth and 98% smooth operation stability within 1 year by making significant strategic decisions.

Dhaka, Bangladesh

Dhaka, Bangladesh

· Setting the strategic direction for corporate sales· Finding and attracting new profitable corporate business· Support the team and lead from the front· Deal in versatile portfolio: Communication Solution, Web & App Development, ChatBot, Quiz App-B2C, Video Analytics, Digital Reward Platform· Plan and Execute Strategic Partnerships with All Telecom Operators- GP, Robi, BL, TT, IPTSPs, Global Messaging Platforms for Viber, Whatsapp – Infobip, Routmobie, NTH“Achievements:” · 5X Business Growth within 2 Years· 4 New B2B Product Launch: Omni Channel Chatbot Solution, One Stop Communication Solution, E-Warranty Service, Digital Reward Solution.

Uday Tower Dhaka Bangladesh

Key Responsibilities & Accountability:· Maintaining the largest key accounts· Setting the strategy to onboard profitable clients· Deal in versatile portfolio: Communication . . Solution, Micro Insurance, WiFi Marketing Solution· Contributing in new business plan· Business transformation• Focus on growing and developing existing. clients, together with generating new business• Key interface between the account and all relevant divisions within the company (e.g. Finance, Product Management, Development)• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Analysis and evaluation of business processes and customer needs and customer development plans• Up & Cross-Selling of the company’s services to key account clients.• Handle in-depth knowledge of products and technologies, competitors and market conditions.• Suggest new product concepts, enhancements and potential new partnershipsAchievements : · ROCKSTAR Award for valuable contribution in business,2017 & 2018 (Client onboarding success rate 80%+, Achieving monthly target and Innovation in solutions)·Target Achievement 2017: BDT 2M+ topline revenue (100%) with 80%+ contribution·Target Achievement 2018: BDT 100M+ topline revenue (100%) with 85%+ contribution· Target Achievement 2019: BDT 150M+ topline revenue (96%) with 95%+ contribution

Key Responsibilities & Accountability:• Close deals with Vendors / Operators clients to ensure product quality is in line with the demand.• To generate revenue by strategic & innovative methods.• Promote and sell VAS across various business channels.• Work with the team to implement the strategic partner relationships tactic with the Operators, 3rd Party, Solution Providers and Content Providers for VAS Solution.• Establish projects and create planning / feasibility study for opening new business opportunities with the Operators.• Establish activities on VAS with the Operators, 3rd Party, Solution Provider and Content Providers that will increase and generate revenue.• Shall establish valuable business model approach to the Operators, 3rd Party, Solution Provider and Content Providers on VAS that would be indirectly beneficial to the company.• Analyze VAS content on performance and advertisements.• Manage and market content across Operators, 3rd Party, Solution Provider and Content Providers, building opportunity to generate revenue.• Provide detailed reports & charts of project performance.

Key Responsibilities & Accountability:• Worked as Customer Service Representative in Business Center Operation sunder CS Function.• Learned the process of customer service, client handling and teamwork.• Major responsibility was to provide quality customer service from front end and archive sales target of company product. • Communicating product & service information to walk-in customers.• To understand and implement the CS policies & procedures in practice.• To remain updated on all current policies, procedures, promotions, products and valueadded services offered by the company.• Ensure compliance with day to day operational guideline provided by the line manager.• Ensure data entry and documentation compliance for selling process.• Strong co-ordination with the Sales and Finance department for smooth sales operation.• To meet all pre-defined Service Standards and assigned KPI. • To take ownership and ensure resolution of customer complains.• Follow up on critical cases cited by the customer.• Provisioning accurate product & services of the customer.• Skillfully handling irate customers.• Taking all possible responsibilities to solve problems

Gulshan-1

Key Responsibilities & Accountability:• To plan & achieve primary sales targets.• To explore, identify and contact prospective customers and build positive relationships that will generate future sales.• Support customer needs with appropriate products/services and respond to customer queries.• Plan and implement sales targets and distribution strategy with the distributors in line with overall company targets and activity plans. Lead, monitor, guide and train distributor’s team of sales representatives, supervisors and merchandisers.• Perform extensive visits to both existing and potential retail points/users to establish good relationship.• Implement and ensure the product availability & visibility standards set by QUBEE