Enthusiastic, motivated, and fast learner skilled in customer service and dealing with difficult people. A 911 Dispatcher who can work in a stressful environment while maintaining composure and giving precise emergency instructions.I am an experienced and detail-oriented Public Safety Communication Officer/ 911 Dispatcher and a former US Navy Veteran. I have 12+ years of experience with a comprehensive background in public safety, general office administration & clerical skills, bilingual communications, quick conflict resolution, and staff training. I was honorably discharged from the US Navy as an Information System Technician. Being a 911 Dispatcher is a challenging job because you never know what to expect. There are many ups and downs, one second to the next; it's very demanding. It is not like a typical 9-5 job. I always have to be ready for long hours, sometimes fast-paced and exciting, and sometimes boring where it feels like the clock isn't moving. What I do every day at work matters to so many people, and that's why I always try to be calm in the toughest situations and solve solutions quickly, accurately, and safely. At the end of the day, I love what I do.• Certified Spanish Language Interpreter.• Handpicked within 2 years of employment to become a part of the training team.• Acknowledged by several peers and supervisor commendations for outstanding service during specific calls and training assignments.Expertise:PC/Windows, MS Office (Word, Excel, OneNote, PowerPoint), radio communications, Tiburon Computer Aided Dispatch (CAD) software, various telephone systems, Intergraph CAD software, Enforcer (police report software), NCIC, Records Management System (RMS). Various others, as I am always learning new applications and programs.Feel free to connect with me directly here or at: ari.rodriguez@yahoo.com