Communications Officer
CurrentSupport and assist law enforcement agencies and Pierce County citizens in providing prompt and efficient 911 responses. Answer calls and asks detailed questions with poise and professionalism. Respond to calls on emergency and non-emergency lines, determine services needed, obtain all relevant information, and transmit to appropriate dispatcher following all emergency call guidelines and priorities. Provide court testimony, when needed.• Effectively work under stress utilizing a calm demeanor, accurately record all pertinent information into the CAD (computer-aided dispatch) system; initiate requests for routine call services.• Process multiple calls simultaneously, communicating with police agencies, citizens, and other public service agencies to gather or provide needed information and services. • Strong customer-centric service mindset; assist peers as needed and promote positive team cohesion. • Generate all needed reports including police, supplemental, and 911 trouble reports, various logs, listings, schedules, and files. • Utilize PC, CAD software, telephone system, ALI, ANI, TDD, and playback recorder technology. • Quickly enter/update detailed information into the computer, typing 77 wpm that includes the nature and location of each call and premise history. • Promoted to training team lead within two years and train new/probationary personnel in all job functions; assist in the development of training modules and maintain detailed logs of trainee performance and evaluation.