Ari Hoffman Email & Phone Number

Lake Oswego, OR, US

San Francisco, California, US

Squamish, BC, CA

Vision Board Member helping to drive awareness of Customer Marketing and Advocacy industry best practices and resources to help practitioners thrive in their careers. The focus is to deliver the first-ever CMA Exchange.

San Francisco, CA, US

Toronto, Ontario, CA

Have a burning question about being customer-first and aren’t sure where to start? Have no fear– you're answers are here! Tapping into the years of knowledge and lessons learned in customer marketing and advocacy, I tackle the burning questions you’re thinking about but might be too afraid to ask

San Francisco, US

Immerse yourself in captivating audio insights provided by our collection of customer marketing podcasts.From storytelling to retention and advocacy strategies, career advice to customer and market research, listen in to these exclusive interviews with renowned customer marketing professionals.With our wonderful hosts, listen to conversations with some of.

Toronto, Ontario, CA

Acquired by Trilogy Capital — all staff were given an exit.

Palo Alto, California, US

Head of all advocacy and customer marketing programs- Core advocacy & programmatic design- Lifecycle and Expansion marketing - Buyer Journey Analysis - Influencer Marketing - created the first TOP100CMA program that drove over 20k engagements in 6 weeks

Quebec City, Quebec, CA

• A million people.A million experiences.People interact with your business digitally, because they want to learn, buy, watch, fix or connect. They expect relevant digital experiences uniquely tailored to them, because.
• Own and build program strategies and tactics for customer reference pipeline
• Manage the CX Onsite Advocacy program including all project management activitiessuch as planning, sourcing, agenda building, organizing internal groups, deployment andmanagement of assets
• Manage and maintain a database of customer advocates including monitoring adherenceto customer reference limits, site visits, and customer contact updates
• Develop a successful measurement and reporting process as well as a roadmap for thetechnology requirements to support the customer advocacy program maturation
• Work closely with other customer-facing teams (i.e. Customer Success, Sales, Professional Services) to refine and manage customer references and ensure internal alignment while maintainingclear records on statuses for.

San Diego, CA, US

• Focused on Expansion Marketing through customer/product advocacy, helping our current customer base get more value out of our products/services while exposing prospects to their outcomes. ○ Reporting KPIs - Retention.
• 94% retention rate, 37% increase in Service and Up-sell, Shorten Enterprise Sales Cycle by 12% (and growing). ○ Weekly Cross channel meetings with CS, Support, Advocacy, Product, Services, and Onboarding to execute on.
• Champion DRIVE Advocacy - MindTouch Customer Advocacy program
• Develop cross-sell/up-sell opportunities
• Launch planing to build brand awareness throughout the industry (Success & Product)
• Promote customer education through sharing of best practices, tips & tricks, etc.

San Diego, CA, US

• Leveraging B2B Influencer Marketing and Customer Advocacy to expand ARR within existing customers and expedite sales funnel velocity. Creating networks of collaboration throughout the enterprise and SaaS communities to.
• 750% increase in unique views Y.O.Y., 7300 registered participants, and 32 video testimonials through the Top 100 Influencer program.
• 10K+ leads, 1K registrants, 8 video testimonials by developing and managing the Customer Focus Effect event and Content Experience Award Ceremonies. Event celebrates top Customers and Influencers from Oracle, Cisco.
• 6.8K leads, through webinar program — average registration 396 (high 748 low 288)
• 78k Views through Authored Blogs/Posts (6 of Top 10 Blogs, 10 of top 20, 40 of Top 100)
• 15 Customer Video Testimonials — 47k+ organic views, used in 100% of deal closes Responsibilities:DRIVE Advocacy Program (turning Customers into Champions to tell the MindTouch Story) ○ Video Testimonials (content.

San Diego, CA, US

• Work cross-functionally with multiple departments, including engineering, product, support, marketing and operational strategists to optimize the Implementation Program across products lines and partner service.
• Improved time to launch by 305%
• Reduced ticket submissions by 20% over onboarding period
• Launched 11 enterprise Accounts, 56 total in 1 year.
• Managed over 35 active onboarding accounts at a time
• Successfully deployed a large array of companies, ranging from heavy-growth startups like Docker, Optimizely, and Pure Storage to large Enterprise companies like Samsung, Hitachi, Blue Cross, AOL, and CiscoPrimary.

I currently serve as a President of the San Diego PulseLocal Chapter. My responsibility as a PulseLocal leader is to organize customer success learning groups where customer success professionals can share best practices from global speakers in the Customer Success vertical, network with industry peers, and create the future of the industry - together. The.

Ocean Beach, CA, US

• Still owner, sit on board (no more day-to-day). Business operations oversight including retail partnerships, GTM strategy, and patent portfolio management.
• Created and managed strategic partnerships with GoPro Development team, IndieGogo, Jelly Skateboard licensing, and Life Rolls On.
• Managed preparation, filing, and upkeep of patent application process. Assisted in the evaluation and organization of all BLOCK patent portfolios.
• Structured and implemented GTM CrowdFunding campaign strategy that lead to a +$100K raise in 8 weeks.
• Negotiated all manufacturing, fulfilment, distribution costs for 2 year test cycle of rolling goods management.

San Diego, CA, US

Overseeing the optimization of core competencies to deliver business outcomes to licensed and new product portfolio investments while accelerating new product partnerships and ROI.Key Successes: Product Portfolio Expansion- Launched 3 retail product lines, 4 Mobile apps, creating over $18MM in revenue in 12 months. - Reduced call-ticket handle time by 32%.

• Still owner, licensed off operations. Oversaw all day to day operations (strategic through operational) including financial oversight of marketing, fulfilment, manufacturing, and payroll. Took on the.
• Shark Tank Episode 421, Secured a deal for $300k with Daymond John
• FedEx National Small Business Grant Winner and Video Case Study Selection
• US Chamber of Commerce's Patents of Innovation, Dream Big America Champion, A Place at the Table's - Most 'Impactful' Product, E.A.R.T.H. Awards Suncatcher Award, San Diego's 2013, "Lean, Mean, and Green Startup" with.
• Grew the company from $3k in monthly sales to averaging over $265k.
• Successfully negotiated a licensing deal for product and patent placement within major housewares manufacture core line of goods with a 10% royalty on every product made in perpetuity under their water filtration line.

Advising new businesses through utilization of strategic planning, creating in depth customer support centered sales and response, loyalty programs, fulfillment enablement, and cohesive marketing campaigns. As well as Strategic Consulting, including business plan & sales strategy development. Brand development, web site traffic growth, web site UX and.

Designing high end residential

To help get GOBIE h2o off the ground, I returned to my roots and became a Captain at San Diego's most iconic restaurant. I believe this is where my passion for customers cultivated.Providing the highest degree of customer service by redefining the expectation of a high-end establishment. Creating an ambiance of opulence and luxury while catering to each.

Worked on space planning, conceptual design, floor plans, sections, and elevations utilizing a variety of computer programs. Heavily based in the field of high end restaurants.

City Code Analysis, Floor Plan Spacing Allocation, Floor Plan Recreation, Elevation and Section Production, Schematic review.

Customer Account Management, 3D Renderings, Schematic Designs, Space Planning, Presentation Coordination, Environmental Research and incorporation.

Los Angeles, California, US

http://www.sfadesign.com/

Master Of Architecture (M.Arch.), Regenerative Design, Lighting, And Environmental Psychology

Master Of Architecture (M.Arch.), International Design And Scandinavian Architecture

Bachelor Of Arts (B.A.), Philosophy