• Utilize product knowledge and technical certifications to troubleshoot hardware and software across multiple platforms including all models of Macs, iPhones, iPads, and watches• Provide consistent feedback to team members and leadership to enhance the employee and customer journey• Ensured compliance by completing 100+ hours of trainings and certifications in order to be a resource to the greater Genius Bar team• Issued positive and constructive feedback in order to improve and maintain customer satisfaction.• Mentored new hires, resulting in stronger staff development and increased productivity.• Analyzed team performance and identified opportunities for additional training.• Monitored participant workflow and behaviors throughout training process.• Supported productivity increase and business growth through new hire training and mentoring.• Implemented diverse instructional methods, optimizing trainee engagement.

Processed, reported, and audited inventory levels.• Addressed supply problems and developed creative solutions to prevent delays.• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.• Created and implemented tracking systems to monitor progress and meet deadlines.• Skilled at working independently and collaboratively in a team environment.• Worked well in a team setting, providing support and guidance.• Worked effectively in fast-paced environments.

• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.• Worked with graphic designers and writers to establish theme and tone for content.• Managed workflow between staff, coordinating documents and creative material distribution.• Utilized market trends and target audience statistics to effectively and appropriately market products.• Continually maintained and improved company's reputation and positive image in markets served.

• Provided strong leadership to enhance team productivity and morale.•Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.•Evaluated hiring, firing, and promotions requests.• Identified cost improvement changes and cost savings plans to increase company savings.• Recommended and implemented successful strategies to maximize revenue.• Examined quarterly financials to determine business operating capacity.• Modified inventory control programs to maintain and enhance annual business plan.• Ordered new equipment and inventory and scheduled repairs for damaged equipment.