Fiona Malone Email & Phone Number

Department-originating role responsible for creating new processes, workflows, and best practices in order to build and scale a new division of a fast-growing startup; acting as representative of the organization and managing relationships with merchant clients as well as partner acquiring bank underwriters and risk analysts; developing and maintaining an understanding of the credit risk environment and lifecycle; onboarding; communicating with clients, explaining the credit risk process where necessary, and ensuring that SLAs are met; handling highly sensitive financial data accurately and appropriately; managing an internal ticketing system; and working across departments, especially with the Client Support Manager, to guarantee a seamless client experience.

Client-facing support role at a fast-growing startup responsible for a wide variety of account maintenance tasks; role primarily involved learning a specialization and growing relationships with acquiring bank representatives and merchant clients. Worked with the Office Manager and Client Support Manager to facilitate the creation of the Credit Risk Department; also developed an understanding of the day-to-day tasks, workflows, and tools of the organization including proprietary acquiring bank databases, IRIS CRM, POS terminals, and both internal and external tech support resources.

New York, United States

Program leader role owning the enrichment experience and forging relationships with students, parents, schools, and the community; copywriting; creating program materials including curricula and training documents; identifying and capitalizing on areas of growth in the department; working across departments to facilitate operations and ensure program quality; managing schedules and notifying the community of dates and registration deadlines; maintaining rosters and determining staff placement; and training and providing support for staff. This position also involved an emergency transition to online programming during the lockdown of 2020; created new structures and curricula for online courses from the ground up and managed staff remotely from March 2020 - July 2020

United States

Event organization, community outreach, and supervisory role which involved acting as a point of contact for all department inquiries, both internally and externally; copywriting; assisting in the creation of curricula and training materials; working across departments to identify opportunities for inter-department growth and to maintain smooth operations; and training and providing support for staff.

United States

Teaching position using a curriculum which targets neurodevelopmental functions and social growth in children aged 6-14 through tabletop gameplay. Required strong familiarity with a wide variety of game rules and systems, the ability to engage a group and reach enrichment goals, and direct sales work both for the program and for the games included in the curriculum.