I lead the Site Reliability Engineering function, responsible for the performance, reliability, observability and cost of the ZEE5-OTT video-on-demand and live platform. Managed a multi-million dollar budget and directed a team of engineers through a matrix reporting structure. Additionally, as a member of the CTO Office, I am responsible for overseeing technology strategy governance and execution, aligning with customer experience, business goals, and operational excellence across technology organizations.• Spearheaded the Site Reliability Engineering (SRE) transformation in collaboration with the Google-SRE team, defining and operationalising critical user flows and corresponding reliability standards (SLO, SLI, Error Budget, SPI) for optimum QoE.• Architected end-to-end Observability covering App, Video, API and Cloud Infrastructure to monitor 8B events/day at 35K TPS peak, conducted technical POCs and integrated Conviva, Coralogix, Splunk and New Relic at various maturity phases along with OTel.• Orchestrated a seamless $30M ACV Day-0 migration from AWS to Google Cloud Platform, moving 100+ microservices and 80+ databases.• Implemented a comprehensive FinOps framework providing 100% accountable cost visibility while bringing down cloud costs by 58%.• Led and executed multi-million dollar complex cloud migration in collaboration with 190+ engineers and Google-PSO.• Managed end-to-end Live Cricket event streaming preparation including workload pattern, capacity planning & SOS plan to handle 1M concurrency.

• Orchestrated Google Cloud Migration of 2000+ tenants of 22 customers from Infosys on-prem data centre implementing cloud footprints in NA, Canada, APAC, EU and Australia, enabling business with enhanced SLA and BCP/DR.

Heading the $3.4 million pan India health-tech product lifecycle, responsible for growth and expansion, new product development, business model innovation and business process transformation. Member of corporate strategic planning and execution team reporting to CBO.• Assessed customer requirements and competitor offerings, revamped the service delivery model, repositioned the product and established a referral network of tier-1 hospitals and doctors to drive up conversion by 60% and retention by 40%.• Ideated market entry strategy and built a multi-criteria decision-making framework, target-geo, launch plan and financial models.• Expanded business operations to 10 cities in 8 weeks, controlled P&L variance during stabilisation, generating $4M in revenue.

Managed large-scale digital transformation projects for global telecommunication customers.• Enabled B2B customers to add 1M+ prepaid mobile subscribers daily, reducing 1% activation churn and 15% MNP rejection at 99.999% reliability. • Implemented Agile Scrum sprint planning, stand-ups and retrospective processes, achieving a 30% increase in delivery efficiency and mitigated high-risk regulatory-mandated activation process change, delivering a multi-step verification system in 3 months.

Developed and launched a web platform for HMRC to assist EU citizens in starting businesses in the UK, managing three cross-functional agile teams. • Developed 'UK Welcomes' web application for HMRC Business Link, with 1.2M monthly unique visitors.• Optimized application performance by rearchitecting backend services to native JDBC from Hibernate.• Used open-source Emma for Code Coverage, Cruise Control for CI/CD and J2EE for web application.